Engagement and Learner Course Co-ordinator Full Time

York Learning are looking for a proactive person with a can-do approach to problem solving to join the Operations team as an Engagement and Learner Course Co-Ordinator. You will work across multiple teams, directly line managed by our Operations Manager but working closely with our English, Maths and Family Learning Curriculum Manager to facilitate enrolments and provide administrative support to the programme. You will also be part of our front of house team, dealing with enquiries and signposting to correct learning pathways.

You need an eye for detail and to be able to follow procedure to make decisions based on preset eligibility criteria. Sensitivity and an understanding of data protection is required as you will be working with personal and confidential information on a regular basis. You will ideally have experience of working with non-native speakers or be comfortable adapting to ensure clear communication. You will bring a high level of proficiency working with spreadsheets, databases and the Microsoft Office package. You’ll have the skills and confidence to prioritise your workload to best meet the demands of the service. Since the role is hybrid (based at West Offices with occasional work at our delivery venues and working from home), you will be able to communicate effectively using multiple platforms to stay in touch with colleagues. You will be a fast learner and be willing to get involved with the various projects, partnership working and ongoing delivery of the high quality teaching and learning that is what York Learning is all about.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

This post is suitable as a job sharing position.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

For further information or an informal discussion please contact Kim Simpson, Operations Manager at kim.simpson@york.gov.uk or on 07796 274713

Closing date: Sunday 24 May 2026 at 12 midnight

Interview date: Week commencing Monday 1 June 2026