Provide excellent customer service as the first point of contact to visitors, productions, tenants, and staff to and within the Studio. Ensure visitors have the required access permissions by using and monitoring both Net2 and Sky-Visitor systems to ensure the site is secure. Provide management of incoming and outgoing mail using Omnipost system. Assist in covering Reception/Mailroom as required.
Principle accountabilities
Nature and Scope
The above accountabilities take up most of their time, which is usually spent in the Studio reception area or mailroom. There is a need for forward planning but they usually operate day-to-day or task to task. There is some technical skill needed which can be trained on the job, but a customer service-focussed approach is essential for success. There is minimal supervision from line management, but minimal autonomy as most of the work is repetitive tasks where there is an established process to follow.
Skills And Experience
Essential criteria
Desirable criteria
Other information
Our values
Teamwork
Respect
Integrity
Pioneering
Passionate
Can-do
Closing date for applications is 21st May 2026
Pinewood Group is an equal opportunities employer. We are highly committed to building a diverse and inclusive culture for our people and actively welcome applications from people of all backgrounds.
As such we would invite you to please complete our Diversity Monitoring Survey. We collect this information for equality monitoring purposes, as permitted by law, but you do not have to complete this form. If you choose to provide this information, you will help us to develop our equal opportunities policies and to monitor each stage of recruitment. All the information you provide will be anonymous and is not considered with your application.
Please let us know if you require any reasonable adjustments to be made to any stage of the recruitment process in your cover letter.
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