Corporate Receptionist Full Time

We are recruiting for a Guest Services Ambassador to join our Rapport Team of 3 Ambassadors, based in one of our client’s sites near Baker Street. Our client is the UK’s leading independent Real Estate Consultancy firm, and this is a fantastic opportunity to work in a highly efficient, professional, and friendly reception team, providing excellent customer service.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Creating a welcoming environment. The reception is the face of the business, setting the tone for guests and staff from the moment they step out of the lifts, and saying goodbye with a smile.
• Booking the client meeting rooms and supporting the catering team with the room set-up.
• Assisting with events, from set up to execution.
• Working effectively with the ground floor team to ensure a seamless guest experience.
• Handling telephone calls and emails.
• Working with the hospitality team, and other service providers to ensure the delivery of an exceptional service.
• Supporting the Client with facility-related tasks and ad-hoc office duties.
• Assisting with requests in a professional, efficient, friendly, and timely manner.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have previous customer service experience within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment).
• Strong rapport-building and effective communication skills at all levels.
• Ability to work independently and collaboratively within a team.
• Highly organised with a passion for delivering exceptional service.
• Outgoing personality with excellent interpersonal skills.
• Exceptional attention to detail and strong time management abilities.
• Proficient in English, both verbal and written.
• IT literate with business administration skills.
• Self-motivated and adaptable to a fast-paced environment.
• Flexible, proactive, and a genuine passion for helping others.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.