Neurodevelopmental Support Practitioner Full Time NEW

As a Band 4 Neurodevelopmental Support Practitioner to , you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:

• Salary from £27,674
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

We are looking to recruit a Band 4 Neurodevelopmental Support Practitioner to join the West Essex Journey of Autism Diagnosis and Early Support (JADES) Team, supporting children, young people and their families across the neurodevelopmental pathway.

This is a key role that provides early, proactive and ongoing support to families while they are awaiting assessment or following referral outcomes. The post holder acts as a care navigator and first point of contact, offering structured telephone‑based support, facilitating face to face drop‑in and follow‑up clinics, and ensuring families receive clear, compassionate communication during what can be a challenging and uncertain time.

You will work closely with clinical and administrative colleagues as part of the multidisciplinary JADES Team, contributing to improvements in the overall experience for children and families. This role offers an excellent opportunity to develop experience within a truly multidisciplinary environment, working alongside professionals from a wide range of disciplines including paediatrics, nursing, therapies, and psychology.

The base location will be agreed, and the role will involve travel across the locality to support service delivery.

Main Responsibilities

• Provide first-line, telephone-based support to families within the neurodevelopmental pathway, offering information, reassurance, and practical guidance.
• Support drop-in and follow-up clinics, including family communication and ongoing assistance.
• Assist with referral triage, pathway coordination, and accurate record keeping.
• Communicate with families sensitively and professionally, including around complex or challenging situations.
• Work closely with clinical, administrative, and multidisciplinary teams to improve pathway flow and family support.
• Escalate concerns appropriately in line with safeguarding procedures.

The Ideal Candidate

Essential

• Experience working with children, young people and/or families in a health, education, social care, or community setting.
• Confident providing telephone-based or direct family support, including managing sensitive conversations.
• Strong communication, organisational, and time-management skills.
• Ability to use electronic record systems accurately and maintain confidentiality.
• Good understanding of safeguarding responsibilities and professional boundaries.

Desirable:

• Experience in Neurodevelopmental Services, CAMHS ( Child and Adolescent Mental Health Services ), or community paediatrics.
• Desirable: Knowledge of autism and ADHD, including referral pathways and support processes.

Additional Information

This role includes a combination of direct family support and related administrative work, with flexibility to respond to service demand. Work may take place across Family Hubs, early years settings, schools and occasionally families’ homes. Some remote or home working may be possible at the manager’s discretion.

A full driving licence and access to a car are desirable due to travel across the locality.

You will be supported through clear role boundaries, regular guidance from senior clinicians and integration within a supportive multidisciplinary team.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team , we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.

Attached documents