Pharmacy Support Worker Full Time NEW

OUR VALUES IN ACTIONCare and Compassion Quality and Teamwork Dignity and Respect Openness, honesty and responsibilityAbout The RoleWe are looking for an enthusiastic and organised Pharmacotherapy Support Worker to join the Realistic Medicine Pharmacy Team within NHS Borders Primary Care.This is a key support role within team, working closely with pharmacists and pharmacy technicians to support the safe, effective and person-centred use of medicines.What You’ll Do Support pharmacists and pharmacy technicians with routine, non-clinical medicines management tasks Run searches and reports using GP clinical systems (e.g. EMIS/Vision) and the Scottish Therapeutics Utility (STU) Collect and collate data for audit and reporting Communicate professionally with patients, carers and healthcare professionals by phone, email and in person Act as a point of contact for the team, triaging enquiries and messages appropriately Support the ongoing development and improvement of pharmacy systems and processesYou will work across traditional primary and secondary care boundaries and liaise with GP practices, community pharmacy, care homes, social care and wider healthcare teams.EssentialWhat we’re looking for Experience of working in an administrative or support role Experience of dealing with the public Experience of working in the NHS or a healthcare environment Good keyboard and IT skills, including Microsoft Office and email Good communication, interpersonal and organisational skills Ability to prioritise workload, work accurately and manage competing demands Tact, diplomacy and professionalism when dealing with sensitive situationsDesirable Knowledge of medicines or medicines management Experience using GP systems such as EMIS or Vision Pharmacy qualification (e.g. NVQ/SVQ Pharmacy Services / Dispenser)Why join us Be part of a supportive, forward-thinking pharmacy service focused on Realistic Medicine Make a real difference to patient care and GP workload across NHS Borders Opportunity to develop specialist skills in medicines management and primary care Access to NHS Scotland learning, development and career progression opportunitiesWorking with usNHS Borders is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We support flexible working where possible and are proud to promote staff wellbeing.How To ApplyFor further information or to arrange an informal discussion, please contact: Cathryn Park, cathryn.park@nhs.scotAI tools like ChatGPT or Copilot can be great for planning and preparing your applicationbut your answers must be your own. Show us the real you: Your application should reflect your skills, experience, and motivations authentically.Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand younot an AI tool.As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a “regulated role”, your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: .To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.