Quality Controller – TruckStore Full Time

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview

To correctly identify the required repairs and services on vehicles purchased by TruckStore as well as Agents according to DTSA standards and specifications. Providing quality service, achieving the required productivity and efficiency levels with emphasis on overall costs. Prepare a job specification for all work to be carried out on the vehicle in line with what was planned for in compliance to the Company’s Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations.

Key Duties And Responsibilities

Vehicle Inspection

• Conduct end-to-end vehicle condition assessments (mechanical, electrical, digital).
• Perform advanced diagnostics and predictive fault identification.
• Evaluate vehicle health based on age, mileage, and usage.
• Produce accurate, audit-ready inspection reports.

Quality Services

• Analyse accurately vehicle requirements according to TruckStore standards and action accordingly.
• Maintain a fixed right first-time policy by ensuring quality inspection reporting on the relevant platform.
• Ensure vehicles are thoroughly examined and report in writing on general conditions with emphasis on safety.
• Establish authorization for extra work.
• Ensure all work carried out to DTSA and other OEM standards.
• Ensure maximum use of servicing knowledge and skill to achieve effective and safety quality inspection.
• Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring quality is not compromised.
• Protect vehicles and safeguard their contents.
• Improve and maintain quality service to agreed standards.

Cost Control

• Provide costed repair estimates (parts, labour, refurbishment).
• Link technical conditions to pricing and resale value.
• Balance cost efficiency with uncompromised quality.
• Ensure all hours and material usage are accurately recorded.
• Ensure that utmost care is taken avoiding any damage to vehicles and components during inspection process.

Product knowledge and training

• Attend all training identified by management to ensure a high product knowledge skill level.
• Maintain and develop the skill level on all DTSA and other relevant diagnostic equipment.
• Accept responsibility for the transfer of skills to any other party requiring teaching, mentoring, coaching to ensure learning outcomes are achieved.

Vehicle administration process

• Ensure all TruckStore processes, including documentation, are handled in a speedy and accurate manner to ensure efficiency and excellent customer service.

Tools, equipment and housekeeping

• Ensure all tools are kept in good condition and are used correctly.

Use the standard tools required by DTSA.

• Minimum Grade 12/N3 Mechanical Engineering.
• Valid trade certificate: Diesel Mechanic.

Experience

• A minimum of 2–3 years’ relevant working experience in a specialized field.
• 3-5 years’ technical and product knowledge of Commercial Vehicles.

Special Knowledge

• Product knowledge with technical background.
• Mercedes-Benz Technical Maintenance level a pre-requisite.
• Computer literacy – Proficiency in Ms Office.

Other Important Information

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

Our company places emphasis on reducing environmental footprint and contributing positively to society.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!

At Daimler Truck we are united in our purpose: We work for all who keep the world moving. Our impact as a global transportation company depends entirely on the contribution of each individual.

We believe that our individual strengths lead to the best team performance. Together, we create an inclusive culture where a deep sense of belonging fuels innovation and growth.

We welcome applications from everyone, people of all cultures and genders, different generations and phases of life, and people with disabilities. You can be your true self at Daimler Truck.