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Description
Compensation: Entry-level IT support roles $20 to $25 per hour
Final compensation will be based on experience, skills, and certifications.
Location: Hybrid (Remote and On-Site Support Across Locations)
Travel Requirement: Up to 25-40% travel required
Employment Type: Full-Time
Position Overview
Intercare Therapy is seeking an IT Support I to provide frontline technical support across a growing, multi-site healthcare organization. This role focuses on Tier 1 support, device setup, and basic troubleshooting, while working closely with senior IT staff to resolve more complex issues.
The ideal candidate is hands-on, solutions-oriented, and comfortable operating in both remote and field environments. This position plays an important role in stabilizing IT operations, improving service delivery, and supporting ongoing modernization initiatives.
Qualifications
Required
- Strong communication and customer service skills
- 0-2 years of IT support experience or relevant technical training
- Basic knowledge of Windows operating systems and common business applications
- Ability to follow documented processes and procedures
- Willingness to travel up to 40%
Preferred
- Associate’s or Bachelor’s degree in Information Systems or related field
- Familiarity with ticketing systems (e.g., Freshservice, Jira Service Management, ServiceNow, Zendesk)
- Basic understanding of networking concepts
- CompTIA A+ or equivalent certification (or in progress)
Key Responsibilities
End User Support
- Provide Tier 1 support for desktops, laptops, tablets, cellphones, printers, and peripherals
- Respond to and resolve basic technical issues related to hardware, software, and connectivity
- Escalate complex issues to IT Support Engineer II or senior staff as needed
Device Setup and Deployment
- Assist with device imaging, configuration, and deployment
- Prepare and distribute equipment for new hires
- Support basic asset tracking and inventory updates
Service Desk Operations
- Create, update, and manage tickets
- Follow standard procedures for ticket resolution and escalation
- Maintain clear and accurate documentation of support activities
Onboarding and Offboarding Support
- Assist with user account setup and access provisioning
- Support device setup for new employees
- Assist in deprovisioning accounts and recovering equipment
On-Site Support and Travel
- Travel to Intercare locations (up to 40%) to assist with on-site support needs
- Support equipment installations and basic troubleshooting at clinic sites
- Provide professional, customer-focused support to end users
Work Environment
- Hybrid schedule combining remote work and on-site support
- Frequent in-person support at clinical and operational sites
- Fast-paced, service-oriented healthcare environment
- Opportunity for growth within the IT organization
