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Job Title
Client Coordinator & Communication Support Worker (Remote, Part-Time)
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About the Role
Westminster Advocate Service is seeking a reliable, professional, and highly organised Client Coordinator & Communication Support Worker to support a Deaf Managing Director in delivering a private client advocacy service.
This is a remote, part-time position focused on managing client communications, coordinating appointments, and acting as the first point of contact for clients.
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Key Responsibilities
* Manage incoming client enquiries (email, WhatsApp, calls via relay services)
* Coordinate appointments and maintain schedules
* Respond to general client queries in a professional and timely manner
* Act as a communication bridge and support the Director
* Filter and prioritise messages and escalate where appropriate
* Maintain confidentiality and handle sensitive client information with care
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About You
We are looking for someone who is:
* Highly organised and reliable
* Professional in written communication
* Comfortable managing client-facing interactions
* Calm under pressure and able to prioritise effectively
* Based in the UK (essential)
* Understanding of confidentiality and sensitive casework
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Desirable (but not essential)
* Experience in admin, PA, or client coordination roles
* Awareness of disability, Access to Work, or public services
* Basic understanding of Deaf awareness or willingness to learn
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Working Arrangements
* Remote working
* Approx. 10–15 hours per week (flexible)
* Working hours aligned to business hours (Mon–Fri)
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Salary
- * Competitive hourly rate (aligned with Access to Work funding)
