Housing Customer Liaison Manager Full Time

About the role

We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis.

You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents.

You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

Based from our London office – 350 Euston Road, NW13AX this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area.

What We Are Looking For

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done.

You Will Also Be Able To Demonstrate

• Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture.
• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience in managing and prioritising resources effectively to meet demand.
• Experience in managing and coaching performance and getting the best out of individuals and teams.
• Ability to analyse data and draw conclusions to improve performance.
• Excellent written, oral and interpersonal communication skills.
• Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making.
• Proven budget management skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.

When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.