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Description Pool Host Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 16 hours per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director
Seaham Hall is looking for a dedicated and attentive Pool Host to join the award-winning Serenity Spa team.
This is a hands-on role focused on maintaining the highest standards across our spa and poolside areas while ensuring every guest enjoys a calm, clean, and welcoming environment.
The Role
As Pool Host, you will play a vital role in the guest experience by maintaining immaculate spa facilities, supporting guest comfort, and ensuring the environment reflects the luxury and tranquillity of Serenity Spa.
The Ideal Candidate
- Previous experience in hospitality or a customer-facing role is desirable
- A strong eye for detail and high standards of cleanliness
- Friendly, approachable, and guest-focused
- Ability to work efficiently in a fast-paced environment
- Excellent organisational and time management skills
- Professional presentation in line with a luxury environment
- Flexible, reliable, and a supportive team player
Key Responsibilities
- Maintain exceptional cleanliness and presentation across all spa and poolside areas
- Monitor guest flow and ensure a calm, organised environment
- Replenish towels, robes, and amenities (including robe checks) in line with hygiene standards
- Ensure relaxation areas and guest touchpoints are clean, tidy, and fully stocked
- Assist guests with queries and provide a warm, professional presence
- Identify and report maintenance issues promptly
- Support smooth daily operations across the spa
- Prepare facilities for the following day with strong attention to detail
- Work collaboratively with all spa and hotel departments
Benefits
- Comprehensive in-house training
- Clear progression opportunities
- Share of monthly service charge
- Staff discounts on spa experiences, retail & vouchers (up to 20%)
- Pension scheme & Stream access
- Uniform provided
- Free onsite parking
- Opportunities to participate in charity and team events
If you take pride in creating beautiful, calming environments and delivering exceptional guest care, we would love to hear from you.
