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As the Vice President of Program Management for Enterprise Technology Operations (ETO), you will lead the execution of all ETO projects and programs to ensure delivery excellence across the portfolio. Reporting directly to the GVP of ETO, you act as a bridge between strategic vision and execution, translating high-level business and technology objectives into actionable programs. You will provide clear visibility into ETO’s work through data-driven insights and dashboards, while driving accountability and results across teams. This role combines strategic planning, program leadership, and executive communication, requiring a seasoned leader who can steer complex initiatives to successful outcomes and articulate the ETO organization’s value to top leadership.
In this capacity, you will oversee a team of ~15 Program Managers and instill best practices such as Agile methodologies and Objectives & Key Results (OKRs) to foster transparency and continuous improvement. Your leadership will ensure that ETO’s initiatives are delivered smoothly, risks are managed proactively, and achievements are effectively communicated during quarterly Operating Committee (OC) updates and other executive forums. The ideal candidate is a proactive, data-driven program leader with a proven track record of delivering enterprise technology initiatives in a global, matrixed environment.
Key Responsibilities
Program Leadership & Delivery
- Own and drive the successful execution of ETO’s project and program portfolio, translating strategic goals into well-defined initiatives with clear charters, scope, and deliverables. Ensure all initiatives remain outcome-focused and aligned with broader IT and business strategies, delivering value on time and within budget.
- Oversee portfolio performance by implementing standards and best practices (e.g. Agile methodology) for project planning, risk management, and quality assurance. Anticipate and remove obstacles to keep programs on track, and adjust plans as needed to meet changing business needs.
- Ensure measurable results by defining key success metrics for each program and rigorously tracking progress. Use data to drive decision-making and course corrections, maintaining a focus on outcomes and benefits realization throughout the program lifecycle.
Stakeholder Engagement & Communication
- Serve as the primary liaison to senior stakeholders, including partnering closely with the office of the CIO and other executives, to communicate program status, issues, and accomplishments. Provide high-level program updates and insights that enable informed decision-making and demonstrate how ETO initiatives support enterprise objectives.
- Lead executive-level communications and quarterly business reviews for ETO. Synthesize complex project details into clear, compelling presentations for the Operating Committee (OC) and other governance forums, highlighting achievements, key risks, and mitigation plans. Proactively escalate critical issues with recommendations for resolution.
- Foster cross-functional alignment by collaborating with stakeholders in IT, Security, Finance, and Business Units to ensure project interdependencies are managed and that ETO programs are meeting the needs of internal “customers.” Build trust and credibility through regular engagement, transparent reporting, and by delivering on commitments.
Data-Driven Insights & Reporting
- Develop and maintain robust reporting dashboards and performance metrics to provide visibility into the work of all ETO teams. Aggregate project data (timelines, milestones, resource utilization, risks, outcomes) into executive-ready summaries that demonstrate ETO’s contributions and value.
- Deliver actionable insights to the CIO and leadership team on a regular cadence. Analyze program data to identify trends, bottlenecks, and opportunities for improvement. Translate these analytics into concise reports and briefs that inform strategy and resource allocation.
- Implement OKRs (Objectives and Key Results) across ETO programs to align teams on common goals and quantitatively measure progress. Ensure that for each quarter, OKRs and other key performance indicators are well-defined and reported, enabling a culture of accountability and results. Use these metrics to celebrate successes and course-correct when objectives are at risk.
Team Leadership & Development
- Manage and mentor a high-performing team of Program Managers, providing direction, coaching, and professional development opportunities. Set clear goals and expectations for direct reports, and regularly monitor their progress and workload. Foster a culture of collaboration, trust, and continuous improvement within the team.
- Promote Agile practices and program management excellence across the team. Champion the adoption of modern project management methodologies (Agile/Scrum frameworks, iterative delivery) and ensure the team is well-versed in these practices to increase efficiency and adaptability.
- Build talent and succession plans for program management roles. Recruit and onboard top program/project management talent as needed, and cultivate the skills needed for future leaders. Encourage knowledge sharing, continuous learning, and the use of Gartner’s internal best practices for program execution.
Governance & Continuous Improvement
- Establish and lead program governance processes to ensure all ETO initiatives are well-scoped, resourced, and tracked. Implement standardized templates and review cadences for program charters, status reports, risk registers, and post-project evaluations. This light-weight governance ensures consistency without unnecessary bureaucracy.
- Ensure accountability and compliance with organizational standards. Monitor that all ETO projects adhere to required compliance, security, and architectural guidelines. Serve as the point of escalation for major risks or deviations, and drive timely decision-making by the appropriate governance bodies.
- Drive continuous improvement in how ETO delivers initiatives. Analyze lessons learned from completed projects and feedback from stakeholders to identify process improvements. Keep abreast of industry best practices in enterprise program management, and introduce new tools or practices (e.g. improved resource planning, automation in reporting) to increase efficiency.
- Value realization and innovation: Continuously assess how ETO programs contribute to business outcomes such as associate productivity, operational efficiency, and risk reduction. Ensure benefits are captured and communicated. Encourage the team to propose innovative approaches that could improve project outcomes or accelerate time-to-value.
Required Qualifications
- 15+ years of experience in IT program management, project portfolio management, or technology operations, including proven leadership of large, cross-functional initiatives in a global, matrixed organization. A track record of delivering complex programs successfully in an enterprise comparable to Gartner (in size and complexity) is essential.
- Strategic mindset with strong execution skills – able to understand broad business objectives and translate them into actionable plans. Demonstrated ability to define program roadmaps, prioritize initiatives, and adjust to changing priorities while maintaining focus on outcomes.
- Exceptional program leadership and influencing abilities – capable of rallying diverse teams (including those not under direct control) around common goals. Excellent stakeholder management skills with experience collaborating across senior executive teams, and the ability to influence and drive decisions without direct authority.
- Deep understanding of enterprise technology operations and related domains (e.g. infrastructure, security, applications) to effectively guide technical teams and contextualize projects. Familiarity with Gartner’s business or similar knowledge of IT research/consulting industry is a plus.
- Hands-on expertise in modern program/project management methodologies – including Agile frameworks, Scrum, and OKR implementation. Knowledge of portfolio management tools and techniques for tracking large numbers of projects. Experience instituting Agile at scale and driving cultural adoption of Agile practices is highly desirable.
- Data-driven and analytical aptitude – experience developing dashboards, reports, or scorecards to track program performance and outcomes. Able to derive insights from project data and present them in a meaningful way to executives. Proficiency with tools for project tracking and data visualization (e.g. PowerBI, JIRA, or similar) is a plus.
- Excellent communication and executive presentation skills – capable of conveying complex project statuses and technical details in clear, business-oriented language. Demonstrated experience presenting to C-level leaders or governance boards on program progress, risks, and outcomes. Able to tell a compelling story with data and visuals, instilling confidence in ETO’s execution.
- Strong people leadership and organizational skills – experience managing managers or senior professionals, preferably 10+ direct reports. Proven ability to build and develop high-performing teams, and to coach team members in improving their project management capabilities. Committed to promoting a diverse and inclusive team environment.
- Bachelor’s Degree in Computer Science, Information Systems, Business or related field (MBA or relevant graduate degree preferred). Relevant certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Agile/Scrum certifications, or SAFe Agilist are highly valued evidence of formal expertise.
- High integrity, resilience, and a collaborative ethos – comfortable navigating ambiguity and pressure in a fast-paced environment. Brings a positive, solutions-oriented attitude and exemplifies Gartner’s values of objectivity, collaboration, and results. Embraces feedback and continuous personal improvement, and inspires the same in their team.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-cla 106380 Recruiter – French Market London United Kingdom Talent Acquisition
About this role:
The Recruiter provides an absolutely pivotal role in our success story at Gartner. You’ll be part of the Large Enterprise, Global Technology Sales Recruiting Team who oversee Northern Europe/Europe Public Sector. This position is offered as a 12-month fixed contract. Working in partnership with the business, you will be responsible for sourcing and assessing great talent for our organization. Working at Gartner, you will have the fantastic opportunity to see the development of associates you have engaged and feel proud to have been part of their achievements.
What you’ll do:
- Source, qualify and match candidates to defined profiles and specific open requisitions across assigned Business Units.
- Develop a thorough understanding of the profiles for which you are searching by forming and maintaining a relationship with hiring managers.
- Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies
- Work with a database for sourcing and tracking of candidates
What you’ll need:
- Experience in a corporate or agency recruitment role
- A consistent track-record of success in a metrics or goal-based talent acquisition setting
- Strong time-management and organizational skills
- Someone with determination and a focus on delivering results
What we offer:
- A seat to the table to help drive peak performance in a growing, people business.
- Encouragement to be innovative and challenge status quo.
- Exposure to industry leading training and development.
- Performance based recognition and rewards.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:106380
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Full time Not Applicable https://gartner.wd5.myworkdayjobs.com/EXT/job/London/Recruiter—12-Month–Fixed-Term-Contract_106380/apply
About this role:
The Recruiter provides an absolutely pivotal role in our success story at Gartner. You’ll be part of the Large Enterprise, Global Technology Sales Recruiting Team who oversee Northern Europe/Europe Public Sector. This position is offered as a 12-month fixed contract. Working in partnership with the business, you will be responsible for sourcing and assessing great talent for our organization. Working at Gartner, you will have the fantastic opportunity to see the development of associates you have engaged and feel proud to have been part of their achievements.
What you’ll do:
- Source, qualify and match candidates to defined profiles and specific open requisitions across assigned Business Units.
- Develop a thorough understanding of the profiles for which you are searching by forming and maintaining a relationship with hiring managers.
- Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies
- Work with a database for sourcing and tracking of candidates
What you’ll need:
- Experience in a corporate or agency recruitment role
- A consistent track-record of success in a metrics or goal-based talent acquisition setting
- Strong time-management and organizational skills
- Someone with determination and a focus on delivering results
What we offer:
- A seat to the table to help drive peak performance in a growing, people business.
- Encouragement to be innovative and challenge status quo.
- Exposure to industry leading training and development.
- Performance based recognition and rewards.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:106380
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
