Guest Services Assistant Full Time

Hours of work: Seasonal Contract – Part-time hours available

Salary: £12.71 per hour – Paid weekly!

Who are we?

Our holidays are amazing and it’s our people who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award winning company with big plans – we need to talk.

What You’ll Be Doing

• Checking our Guests in providing them with all the information they need to know to start their break.
• You will be first point of contact for all our day visitors.
• Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
• Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
• Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
• Taking bookings and identifying potential sales opportunities.
• You will be supporting our Holiday Home Owners and delivering delight through various administrative tasks and dealing with general owner enquires via telephone and email.

Skills, Experience And Qualities You’ll Need

We’ll provide training, but you must:

• You will be using a computer on a daily basis so you will need to be computer literate.
• Experience working within a customer facing role.
• Works well under pressure…a good communicator too
• Customer focused…Friendly & helpful attitude
• Calm and methodical but of strong character…this is a busy place!
• Attention to detail even little ones and high standards

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

What We Can Offer You

Whether you work one day a week or 5, this is what we can offer you:

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!