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Job Description
Job Purpose
The Airfreight Operator is responsible for coordinating and managing air freight shipments from origin to destination. The role ensures that cargo is handled efficiently, documentation is accurate, and shipments comply with airline, customs, and UK regulatory requirements while meeting customer service expectations.
Key Responsibilities
- Coordinate import and export air freight shipments from booking to final delivery
- Liaise with airlines, ground handlers, hauliers, overseas agents, and customers
- Prepare and process air freight documentation including AWBs, manifests, invoices, and packing lists
- Ensure shipments comply with customs, security, and aviation regulations
- Track shipments and provide regular updates to customers
- Handle rate enquiries, quotations, and booking confirmations
- Arrange collections, deliveries, and airport transfers
- Resolve operational issues such as delays, discrepancies, or damaged cargo
- Maintain accurate records within freight management systems
- Ensure all work complies with company procedures and UK health & safety standards
Skills & Competencies
- Strong organisational and multitasking skills
- Excellent attention to detail
- Good communication skills (written and verbal)
- Ability to work under pressure and meet tight deadlines
- Confident IT skills, including freight management systems and Microsoft Office
- Customer-focused approach
Knowledge & Experience
Essential
- Previous experience in air freight, freight forwarding, or logistics
- Understanding of air freight processes (imports, exports, or both)
Desirable
- Knowledge of customs procedures and documentation
- Familiarity with airline booking systems
- Experience handling time-critical or special cargo (e.g. pharma, dangerous goods)
- Dangerous Goods (IATA) certification
Personal Attributes
- Proactive and reliable
- Able to work independently and as part of a team
- Calm and solutions-focused
- Professional and adaptable
Employee Type
Permanent
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