Obstetric Medical Secretary Full Time

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) are working towards merging as one organisation from July 2026.

This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Should you join NBT as an employee prior to our organisations merging, your employment will be automatically transferred across to UHBW. Should your employment begin after our two Trusts merge, you will be employed directly by UHBW and therefore UHBW terms and conditions of service will apply

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Job Overview

If you are inspired at the thought of delivering integral support within a team passionate about providing the best care for women and their families, this may be the role for you!

We are looking for an enthusiastic individual to join the obstetric and maternity department, playing a key role within our clinical teams as a senior medical secretary.

Our services run Monday to Sunday, including bank holidays, however this role will be focused on supporting the clinical teams during the Monday-Friday working week. This is a substantive position.

Working within our Trust, you will receive excellent benefits, including access to:

• Competitive NHS Pension Scheme
• Local/UK NHS Discount schemes
• Training and development opportunities through annual appraisal-reviews
• Comprehensive Health and Wellbeing support from our award-winning team

Main duties of the job

Applications are invited from enthusiastic, adaptable individuals who would enjoy working as part of a friendly team providing the obstetric service in this busy department.

To provide a full administrative service, to include clerical and secretarial support for its consultant obstetricians and junior doctors. This will include (but is not limited to) the typing of and distribution of patient communications, taking minutes, diary management, answering telephone queries, maintaining waiting lists and booking appointments.

You will be able to work as part of a team, be able to demonstrate adaptability and initiative and have good communication and organisational skills. Applicants are required to have good keyboard skills and a working knowledge of NHS IT systems would be desirable, although full training will be provided.

This is a substantive, full-time position (37.5 hours per week, five days per week, Mon – Fri), although we would welcome applications from suitable applicants who would prefer different hours. If you would like to work less than full time, or non-standard hours, please specify this in your application and we will be happy to discuss with you at interview.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• To provide secretarial support for the efficient operation of the department, including audio typing and management of patient correspondence
• Diary management for the Consultant Surgeons
• To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary
• To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken
• To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality
• Accurately maintain waiting lists, add/discharge referrals, book appointments and restructure clinics for services including but not limited to post natal, birth reflections and pre-pregnancy counselling
• To be responsible for the tracking of all medical records and x-rays to and from the department and to ensure that they are kept in a tidy order when they are in the department
• Able to use (or be prepared to learn) the in-house Patient Administration System and other hospital IT systems ensuring that the department functions within the Trust’s standards for the integrity of data collection
• To work closely with senior colleagues within the team to ensure effective secretarial support and cover
• Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager
• Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office
• Willingness to support and assist junior members of the team as required, including assisting in the training of new starters
• Willingness to undertake further training and development
• Promote and uphold excellent standards in customer service
• Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder and manager from time to time

Person specification

Education/Training/Qualifications

Essential criteria

• GCSE Maths and English ( or equivalent
• Excellent Microsoft Office skills

Desirable criteria

• RSA / OCL 2 standard or equivalent
• Patient administration system training ( PAS )

Knowledge/Skills/Abilities

Essential criteria

• Good verbal / written communication
• Good customer care skills
• Good organisation/ prioritisation skills
• Ability to work using own initiative

Work Experience

Essential criteria

• Previous secretarial experience
• Experience working under pressure
• Experience working as part of a team in a multi-disciplinary environment

Desirable criteria

• Experience of working in the NHS or similar organisation

Personal Qualities/Special Circumstances

Essential criteria

• Ability to remain calm and professional when under pressure
• Willingness and ability to learn new IT skills
• Maintain good working relationships amongst team
• Ability to deal with patient queries in a professional, polite, sensitive and understanding manner

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.