Technical Solutions Engineer II Full Time

As a Technical Solutions Engineer II at Diligent, you will play a critical role in supporting complex and enterprise pre-sales engagements by designing, prototyping, and demonstrating tailored GRC solutions. You will partner closely with Sales, Solution Architects, Product, and Professional Services to translate sophisticated customer requirements into compelling technical solutions that accelerate deal velocity and drive technical wins.

This role is ideal for someone who enjoys hands-on technical work, customer-facing problem solving, and building prototypes and automations that showcase how modern GRC platforms integrate into enterprise ecosystems.

Key Responsibilities

Pre-Sales Technical Execution

• Partner with Sales, SEs, and Solution Architects to support mid-market and enterprise GRC opportunities
• Own the technical pre-sales win for assigned deals, including solution validation, design, and risk mitigation
• Design and deliver tailored demos, technical deep dives, and proof-of-concepts (POCs)

Solution Prototyping & Automation

• Build demo prototypes, automation scripts, and integration examples using Python
• Develop solutions and workflows to demonstrate:
• Data ingestion and transformation
• API-based integrations
• Process automation and orchestration
• Leverage REST APIs to integrate Diligent with third-party enterprise systems

Technical Storytelling

• Translate complex GRC use cases into clear, value-driven technical narratives
• Prepare demo assets, technical diagrams, and supporting materials for customer engagements
• Confidently present to technical, business, and executive stakeholders

Cross-Functional Collaboration

• Work closely with Product Management to:
• Stay current on new capabilities and roadmap
• Provide structured feedback from customer engagements
• Collaborate with Marketing on webinars, conferences, and thought-leadership initiatives
• Support internal enablement by sharing reusable demo assets and technical patterns

Required Experience/Skills

Technical Background

• 3+ years of experience in:
• Pre-sales engineering
• Technical consulting
• Solutions architecture
• Software implementation or integration roles
• Strong proficiency in Python, including experience with:
• REST APIs
• Data handling and transformation
• Automation scripts and tooling
• Familiarity with common Python libraries (e.g., Pandas, Requests)
• Exposure to:
• Workflow automation platforms
• Data pipelines or ETL processes
• Security, audit, or compliance tooling
• Experience building demo environments or reusable technical accelerators

Enterprise & Customer-Facing Experience

• Experience supporting enterprise or regulated customers
• Experience working in customer-facing roles within B2B SaaS or enterprise software
• Comfortable engaging with senior stakeholders and complex buying committees
• Proven ability to balance technical depth with business value articulation

Domain & Mindset

• Strong interest in Governance, Risk, Compliance, Audit, or Data Analytics
• Experience with GRC platforms, regulated industries, or enterprise data workflows is a strong plus
• Curious, proactive, and comfortable operating in fast-moving environments

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future – you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.