Intacct Product Specialist (German) Full Time NEW

Salary: £50,000 – 80,000 per year

Requirements:

• Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.
• Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.
• Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.
• Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.
• Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA) preferred.
• Technical knowledge of Intacct / ERP systems and customer environments preferred.
• Bookkeeping or Accountant Certifications (an asset but not required).

Responsibilities:

• Take full ownership of Partner and Customer support experience, including strategic and high-value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact.
• Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences.
• Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets.
• Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence.
• Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals.
• Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.

Technologies:

• CRM
• ERP
• Support
• JIRA
• Sage
• Salesforce
• ServiceNow
• Swift

More:

We are looking for a German speaker to join our Sage Intacct support team in a hybrid role based in our Newcastle HQ. Be part of a high-performing team that drives innovation, solves real-world issues, and makes a difference every day. We offer generous bonuses, a pension scheme with an 8% matched contribution, paid annual leave, volunteer days, health coverage, ongoing training, and a hybrid working model. Join us as we shape the customer experience for a diverse portfolio of customers and partners across multiple regions.

last updated 18 week of 2026