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The Kingdom Group are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team, supporting one of our key clients, Tesco.
Where: Midlands Central and South (Leicester, Bedford, Northampton, S
tevenage)
When: We’re looking to get the right person in to the t
eam ASAP!
Hours: On average 40 hours per week. Monday to Friday 09:00am – 17:00pm or to meet the demands of the position and primary objectives, 1 in 7 weekends as Duty
Manager.
What the role is: A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people ma
nagement.
What’s in it for you?
Competitive salary.
Access to advanced / early pay scheme.
Attractive holiday allowance.
Company car/fuel card or Car allowance
Group Care scheme.
Workplace pension.
Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
Access to free personal development qualifications and career plans via Kingdom Academy.
Weekly recognition awards.
Core Responsibilities
Understand and deliver contract expectations
Proactively manage risk across all sites in your portfolio
Ensure compliance with the Operations HOW Manual
Meet customers monthly to review KPIs and implement feedback
Maintain green service status
Own scheduling, ensuring 100% manning
Identify failing areas and lead improvement programmes
Conduct incident & accident investigations
Manage 3rd party relationships
Use data (MI) to drive actionable insights
Stay within budget on uniforms, training, and equipment
Lead mobilisation/decommission of contracts
Support regional social value initiatives
Report success and appraise performance
Leadership & People Management
Recruit & retain top talent (with help from Engagement Centre)
Promote teamwork, capability-building, and recognition
Lead change, enforce compliance, and build a high-performance culture
Handle disciplinary, grievance, and conflict management
Conduct snap site checks, including out-of-hours visits
Experience
Manager level security professional with a minimum 2-years’ experience in a similar environment.
Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets.
A driving license holder
A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
Qualifications & Licences
Full UK driving licence
Relevant managerial qualifications
Frontline SIA Licence is mandatory
The successful applicant will match the below critical criteria:
Vetted to BS 7858 standards
A brand ambassador
Proactive, goal-oriented, and results-driven
Strong leader with a focus on customer service
Disciplined, organised, detail-focused
A confident communicator, both written and verbal
Physically fit
Competent in Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
Able to show evidence of success and results
Ready to take the next step in your security management career with a leading brand?
Apply now and be part of the team keeping Tesco safe and secure.
