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Full job description
Description
Please note that we are unable to accept your application if you do not meet the following criteria:
- You will be working an average of 35 hours per week. Shifts will take place between 05:00 am and 01:00 am, including a combination of early, late, weekend, and bank holiday shifts.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age
- You should be prepared to work in all weather conditions
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
- Salary progression for this role is: Year 1 £32,597, Year 2 £34,399, Year 3 £36,200 and Year 4, £38,000
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
You will serve as the friendly face of Greater Anglia, playing a vital role in ensuring a positive travel experience for our passengers. Your responsibilities will encompass a variety of tasks focused on fare enforcement and customer service, aiming to uphold our commitment to quality service. Full training and a uniform are provided upon joining.
Key Responsibilities
- Ticket Inspection: You will verify the validity of passengers’ tickets, ensuring compliance with fare regulations.
- Fare Collection: If passengers are unable to show a valid ticket, you will collect fares, helping to maintain fair practices for all travellers.
- Penalty Fare Issuance: You will issue penalty fare notices to passengers found traveling without a valid ticket, reinforcing the importance of ticket compliance.
- Interviewing Fare Evaders: You may conduct interviews with individuals suspected of fare evasion, adhering to the guidelines set out in the Police and Criminal Evidence Act 1984.
- Customer Service: Providing effective customer service. You will offer information about train schedules and assist passengers with local inquiries, enhancing their travel experience.
- Collaboration: In the course of your duties, you may work alongside the police and other agencies during joint operations. This may involve submitting reports and attending court when required to provide evidence.
- As a Revenue Protection Officer, you will work closely with a partner, receiving comprehensive training in conflict management, customer service, and giving clear directions.
- Create a welcoming environment, even in challenging situations, to not only enhance passenger satisfaction but also to bring you a rewarding sense of fulfilment.
- Day-to-day would be a mixture of working on trains or conducting revenue blocks at stations
Skills, Knowledge & Expertise
We’re Looking For Candidates Who:
- Have a friendly, approachable demeanour with the ability to communicate effectivelythrough written and verbal communication
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
Take a look to find out more on what it is like in our Revenue Protection Team https://www.youtube.com/watch?v=Sscle2b0nWY
Job Benefits
What’s in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies:We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on 15th May 2026
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
About Greater Anglia Recruitment
Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.
Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.
No day is ever the same on the railway! Customers are at the heart of the business, and there’s never been a more exciting time to kickstart your career with us.
