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About The Role Design, deliver and support Microsoft 365 solutions that help customers work better every day. At Intercity, we help organisations work smarter, safer and more collaboratively. As a Microsoft 365 Specialist, you’ll play a key role in delivering modern workplace solutions that genuinely improve how our customers work.
This is a hands-on, customer-facing role that blends consultancy, solution design and technical delivery. You’ll support pre-sales activity, lead end-to-end Microsoft 365 projects and act as an escalation point for complex challenges while continuing to grow your own technical expertise.
You’ll be part of a friendly, supportive Cloud Solutions team, working closely with customers to get the most from Microsoft 365.
What you’ll be doing as a Microsoft 365 Specialist: Delivering Microsoft 365 solutions
- Acting as a technical specialist across Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Purview and Copilot
- Delivering end-to-end projects such as tenant setups, email and file migrations and SharePoint intranet builds
- Designing and tailoring solutions around customer needs and real business outcomes
Pre-sales support and customer workshops
- Supporting pre-sales conversations by shaping technical solutions and contributing to proposals and designs
- Delivering Microsoft-led workshops, demos and adoption sessions to help customers explore and adopt Microsoft 365
Security, governance and best practice
- Implementing Microsoft 365 best-practice frameworks and governance models
- Configuring security and compliance features including Defender for Office 365, Purview Information Protection, DLP and retention policies
- Making sure customer environments meet security and compliance expectations
Technical delivery and escalation support
- Carrying out hands-on configuration including tenant setup, hybrid integrations, policy management and automation scripting
- Providing escalation support on complex Microsoft 365 issues
- Ensuring solutions are stable, tested and ready for handover into support
Documentation and handover
- Producing clear, practical documentation, user guides and handover materials
- Supporting a smooth transition of delivered solutions into BAU support or managed services
Continuous improvement
- Keeping up to date with Microsoft 365 changes and new capabilities including Copilot
- Sharing ideas and feedback that help improve Intercity’s Modern Workplace services
What we’re looking for
Experience In
- Designing and delivering Microsoft 365 solutions in a customer-facing or consultancy role
- Working across core Microsoft 365 services like Exchange, SharePoint, Teams and OneDrive
- Implementing security and compliance features within Microsoft 365
- Explaining technical solutions in a clear and practical way
- Taking ownership of your work and seeing things through to completion
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About You
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 – British Business Excellence Award
- Gold Eco Vadis rating – Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
