Payroll & Productivity Manager Full Time

An exciting opportunity has arisen for a Payroll & Productivity Manager to join our world-class luxury hospitality team. This position is ideal for a highly organised and analytical professional who will oversee payroll, pensions, and benefits while driving labour productivity initiatives across the hotel to support both financial performance and exceptional guest experience.

Reporting to the Director of HR, the Payroll & Productivity Manager will work closely with the HR, Finance, and operational teams to ensure accurate, timely payroll delivery and to optimise labour efficiency. This role requires a detail-oriented approach, strong stakeholder collaboration, and a commitment to continuous improvement across both administrative and operational functions.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe’s tallest building. Our guests dine with unparalleled views across London, capturing the city’s most historic area, inclusive of Tate Modern, St. Paul’s Cathedral, and Borough Market. Our award-winning restaurants and bars, offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests experience from the off-set and our team will ensure you have everything you need to succeed in your career with us.

What We Are Looking For

• A detail-driven and analytical professional with strong experience in payroll and labour productivity within a complex environment.
• Confident in managing full-cycle payroll processes while influencing operational leaders on productivity strategies.
• Highly organised with the ability to manage multiple priorities, deadlines, and compliance requirements.
• A proactive problem-solver with a continuous improvement mindset and strong attention to accuracy.
• An effective communicator who can build relationships across departments and deliver training where needed.

You Will Have

• Proven experience in payroll management, including pensions, benefits, and statutory compliance.
• Strong understanding of payroll systems and processes, with experience in system implementation or transitions being advantageous.
• Experience in labour cost analysis, productivity management, and workforce planning.
• Ability to manage confidential information with discretion and maintain robust internal controls.
• A collaborative approach, with experience working alongside HR, Finance, and operational teams to achieve business goals.

Key Responsibilities Include

Payroll & Benefits Management .

Productivity & Labour Management

Systems & Continuous Improvement

This is a unique opportunity to play a key role in both the financial accuracy and operational efficiency of one of the city’s leading luxury hotels, contributing directly to colleague satisfaction and exceptional guest experiences.

Benefits

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as, but not limited to:

• Comprehensive benefits package that includes private medical, dental cover and life assurance.
• Competitive and generous pension contribution scheme.
• 50% discounts in our exclusive award-winning luxury Restaurants and Bars.
• Staff rates at properties worldwide.
• Complimentary dining whilst at work.
• Complimentary dry-cleaning service for your work attire.
• Annual season travel ticket loan to support you in your journey to work.
• Exclusive discounts across London Bridge area via the “Shard Card “membership scheme.
• Loyalty benefits- such as complimentary stays, monetary recognition for long service

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.