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Full job description
Receptionist & Floor Host – Monday–Friday | Oxford Circus Area
Location: Oxford Circus Area, London
Salary: £34,000
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 08:00 – 18:00
Holiday Entitlement: 20 days plus Bank Holidays (increasing to 21 after one year)
About the Role
We are looking for a polished and proactive Receptionist & Floor Host to join a prestigious corporate environment. This is a highly visible role where you will deliver a seamless, professional, and memorable guest experience, acting as the first point of contact for visitors, contractors, and employees.
You will play a key role in maintaining exceptional front-of-house standards while supporting meeting room operations and ensuring all guest-facing areas are consistently presented to the highest level.
Key Responsibilities
Provide a warm, professional welcome to all visitors, contractors, and staff, ensuring a smooth and efficient check-in process at all times.
Manage the reception desk, ensuring it is consistently staffed and operating efficiently throughout the day.
Coordinate meeting room bookings and ensure rooms are fully prepared in advance, including layout, refreshments, and any specific client requirements.
Escort guests to meeting rooms and proactively liaise with hosts to ensure timely attendance.
Deliver hospitality services including beverage preparation, catering setup, and support for ad-hoc events.
Maintain meeting rooms, kitchenettes, and breakout areas to a high standard, ensuring cleanliness, organisation, and readiness throughout the day.
Monitor and replenish stock levels across pantry and hospitality areas, including beverages, snacks, and consumables.
Manage courier, catering, and maintenance logs, ensuring accurate and up-to-date records.
Act as a key point of contact within the building, building strong relationships with clients, colleagues, and service partners.
Support building operations, including access control procedures, liaising with reception teams, and coordinating deliveries where required.
Ensure all health, safety, and environmental procedures are followed, reporting any issues promptly.
What We’re Looking For
Previous experience in a corporate reception, hospitality, or guest services role (2–4 years preferred).
A confident communicator with a natural ability to engage with people at all levels.
Highly organised with strong attention to detail and the ability to manage multiple priorities.
A proactive and solution-focused mindset with a strong “can-do” attitude.
Professional presentation and a genuine passion for delivering outstanding service.
Comfortable using IT systems such as visitor management platforms and meeting room booking software.
A team player who is flexible and willing to support colleagues where needed.
Benefits
Pension and life assurance
Health cash plan for you and your dependents
Cycle to work scheme
Holiday purchase scheme
Opportunities for professional growth and development
Friendly and supportive working environment
Start Date: ASAP
About Bennett Hay
At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.
If you’re passionate about customer service and looking to join a supportive and friendly team, we’d love to hear from you.
Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefer emails.
Pay: £34,000.00 per hour
Work Location: In person
