Guest Services Team Leader Full Time

Ready to jump into something new? We’re launching with a brand‑new law‑firm client, and we’re looking for a Guest Services Team Leader who’s bursting with ideas, energy, and a passion for people. If you love rolling up your sleeves, inspiring a team of 3, and shaping a service experience from the ground up, this is your moment to shine.

Type of contract: Full-time, Permanent

Hours: 40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client’s needs).

Salary: £40,000 – £42,000 per annum

What will you get?

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  Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• 
  Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• 
  Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• 
  Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• 
  Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• 
  Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Welcome and engage guests, ensuring every visitor receives a warm, professional first impression.
• Lead, support, and motivate the Guest Services team to deliver exceptional service.
• Coordinate and assist with events, including planning, setup, and on‑the‑day management.
• Oversee day‑to‑day office management to keep operations running smoothly.
• Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently.
• Act as the face of the business, representing the client’s brand with confidence and professionalism.
• Support the creation of a connected, community‑focused workplace environment.
• Adapt responsibilities as needed as the space evolves and new requirements emerge.

The ideal candidate will

• 
  Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have previous leadership experience.
• Outgoing, confident, and committed to delivering operational excellence.
• Highly organised, with a passion for building processes and driving continuous improvement.
• Comfortable leading change and introducing new ways of working.
• Flexible and adaptable, able to adjust quickly as the role and operation evolve.
• Proactive, hands‑on, and eager to shape a brand‑new service experience.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.