Deskside Support Analyst Full Time NEW

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life’s uncertainties with confidence.

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job Overview

We have a new opportunity for a Deskside Analyst to join our Deskside team in AXA UK. You’ll provide technical support and services to all users across the UK, supporting their needs and developing their capabilities using the available IT services and applications. You’ll operate in a multi-platform environment with complex support structures.

Key Responsibilities

• Collaborate with the Deskside Support teams across all sites to deliver a high-quality service regardless of location
• Take ownership of customer issues resulting from walk-ups to the tech bar, teams messages, ticketing and regular floorwalking and accurate recording of these in the appropriate toolset is required
• Escalate complex or widespread issues as required to the appropriate teams
• Promote IT in a positive and professional manner
• Support Major Incident Management/Problem Management with major incidents and escalations
• Manage the local stock of essential equipment and follow management processes to ensure assets are kept up to date

Work Arrangements

At AXA we work smart, to support the needs of our business this role is office based meaning you’ll work 100% of your week from the Birmingham office with travel to our Leicester office as and when needed. Travel to other AXA sites may be needed at times, so a valid UK driving license is required.

Your Skills & Experience

• Previous IT Service experience in a multi-supplier environment
• IT support background
• Able to build and maintain good relationships at all levels
• Working knowledge of MS Office
• Strong customer service ethic
• Good negotiation and influencing skills
• Able to work effectively in a team as well as independently
• Understanding and awareness of ITIL

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How To Apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.standen@axa-insurance.co.uk.