Log In
Sign Up
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit – Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
The post holder will provide efficient, accurate and patient‑focused administrative and booking support to the Respiratory Service. The role is key to ensuring referrals, appointments, clinical outcomes and patient pathways are managed effectively in accordance with Health Board policies, service protocols and national waiting time standards.
The post holder will work closely with patients, clinicians and the wider multidisciplinary team, using strong organisational and communication skills to support smooth service delivery. A high standard of data quality, confidentiality and information governance will be maintained at all times, with a commitment to delivering an excellent patient experience across all aspects of the service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The post holder will provide high‑quality administrative and booking support to the Respiratory Service, managing referrals, waiting lists and appointments in line with RTT rules, clinical guidance and waiting time targets. The role includes accurate data entry on WPAS/Myrddin, proactive capacity management, and provision of clerical and secretarial support to clinicians. As a key point of contact, the post holder will handle high‑volume patient and staff enquiries with professionalism and sensitivity, ensuring excellent communication, data quality, confidentiality and patient experience while supporting the efficient day‑to‑day running of the service.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Experience
Essential criteria
- Experience in a office/healthcare environment. Handling enquiries. Using admin systems including WPAS and Managing Waiting Lists.
Desirable criteria
- Booking/scheduling/Supporting clinical teams
Qualifications
Essential criteria
- GCSE’s including English / NVQ Level 3 or Equivalent demonstrable knowledge and experience
Desirable criteria
- Audio typing; Customer service or admin qualifications
Skills
Essential criteria
- Excellent communication. Organisation. Calm under pressure. Accurate data entry. Good telephone manner. Teamwork. Confidentiality.
Desirable criteria
- Flexible and adaptable approach to work. Able to manage sensitive situations
