assistant hotel manager Full Time

Department: HotelsEmployment Type: Permanent – Full TimeLocation: UK, LondonReporting To: hotel managerCompensation: £3,849 / monthDescriptionAs an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.Your Typical CitizenM Shift Could IncludeEnsure guest satisfactionWelcome our guests and help them check in and check out at the kiosksMaintain the hotel environment to ensure a clean and comfortable experienceKnow the places to shop, eat, drink, club and generally experience the best the city has to offerHandle reservations and process administrative mattersWork with our Hotel Management SystemManage daily SocietyM meeting rooms and functions where applicableStewardshipLead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenMEnsure a sound understanding of citizenM brand valuesCoach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluationsDemonstrate excellent problem analysis skills and decision makingCreate shift schedules, ensure adequate cover at all times, and assign daily tasksBe responsible for your own personal planning and work organizationEnsure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safetyFood and beverageWork with the team to serve our guest canteenMWork with Point of Sale systemDemonstrate exceptional product knowledge of canteenM and guarantee qualityManage daily f&b revenue targets and drive commitment to monthly resultsmaximize revenue opportunitiesSeek opportunities to generate revenue while providing added value to our guestsCoordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top conditionReport daily hotel revenue and be responsible for the handling of cashcost controlManage the purchasing of all food and beverage items and hotel operating equipmentManage stock in line with fluctuating levels of business, minimizing wasteEnsure the respect for the property in which you workDo you have what we’re looking for?You…Are fluent in English any other language is considered a plusAre in possession of a valid work permitDo not need specific hotel experience but need to have 2 years or more managerial / coaching experienceAre a team playerLove to meet and greet different peopleAre passionate about the things you’re doingCan multi-taskWhat’s in it for you?Competitive salarySpecial training program and a personal development planPotential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performancesFree citizenM experience nights for you (and discounted rate for friends and family)Meal & coffee on us during your shift breakWellbeing program (EAP)citizenM uniform and comfy shoes by On RunningGlobal opportunities – a chance to work in other citizenMs around the worldReferral program – bonus if your friend joins us tooTypical shifts are: morning, eveningOur hotel operates 24/7 with a rotating flexible schedule. Availability to work weekends is required! Morning: 6:50AM-3:10PMEvening: 2:50PM-11:10PM