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Job Title: IBA Technician (Client)Location: London/HybridType: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.What We Can OfferWe offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.Further Perks Of Working With Us (Fixed Benefits)Employer pension contribution of 10% (providing you, the Employee provides 5%).Good work life balance – flexibility to suit you.Competitive salary.Life Assurance at X4 of your base salary.Group Income Protection.Generous Annual Leave entitlement.Private Medical Insurance.Group annual bonus scheme.Manager SaysWe are looking for an experienced IBA Technician/Account Handler to provide exceptional service through client account management with responsibility for a portfolio of client IBA accounts.What You Will DoManage a portfolio of client accounts within Ardonagh Specialty across both all ASL brands. Responsibilities include investigation and allocation of cash, credit control, payments (both claims and return premiums) and the production of accurate and timely MI to support performance on the ledger portfolio.Ensure all debts are collected as soon as possible and all liabilities are settled within agreed credit termsEnsure all cash received is matched as soon as possibleEnsure that all processes are being completed on a timely and accurate basisEnsure accounting ledgers are maintained in an up to date and accurate manner.To produce accurate and timely management information on both a regular and ad hoc basisRegular liaison with other departments regarding outstanding queries, particularly cash queriesEnsure that all outstanding cash under query with the clients/underwriters is chased on a monthly basisPrepare and despatch statements of accounts in accordance with account holders’ requirements and/or when requested by divisionsMaintain accurate, comprehensive and up to date records, accessible to all parties that require themMonitor client money payments to intermediary placing brokersNotify appropriate individuals of potential bad debts at earliest possible stage and enlist assistance where appropriateUndertake other duties and ad hoc tasks and projectsKeep suitable records of all communications sent.Build and manage relationships with key internal and external stakeholders to ensure the success of the project.Ensure compliance with appropriate group policies and procedures.Work with the Ardonagh Specialty Client Money Manager to ensure compliance with the FCA CASS 5 Client Money Rules.Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.Other responsibilities and activities as required.What You Will BringPrevious IBA experience is required together with MS Office experience.OpenTwins system knowledge.Able to influence various stakeholders both internally and externally.MS Office skills.Good communication skills – written and verbal.Determined and resilient.Think you don’t meet every requirement?We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.Interview ProcessAt Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:Submit your application with your CV, emphasising your skills and experience related to the job.Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.Depending on the role, you may be invited to attend a second stage interview with further members of the team.If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.#AS
