Office Administrator & Receptionist Full Time NEW

Job description

We are seeking a dynamic and motivated admin/receptionist to join our team at OneWelbeck Endoscopy Centre in central London. This is a rare opportunity to work with a group of leading consultants and industry experts from the early stages of a completely new unit. You will be employed by ASI London A Limited, located at OneWelbeck Endoscopy Centre and joining us as we embark on an exciting journey with a tremendous personal and professional development opportunity..

Physician partnership: We believe Physician partnership is key to delivering a top-quality service. Our physicians are experts and leaders in their field, and are fully engaged with the management of the unit, making significant investments to ensure we deliver the very best care.

Specialised operating model: Our operating model is designed to meet the needs of GI patients only, by focusing our activities we will achieve: better patient experience; superior quality outcomes; higher efficiency.

Network benefits: Working with our corporate partner we have ambitious plans to grow an international network of centres. As we grow, we will leverage the benefits of scale to maximise our effectiveness and operational efficiency, e.g. centralised purchasing, central IT support, etc.

POSITION SUMMARY:

Underneath the supervision of the Centre Director responsible for areas such as insurance verification, scheduling of endoscopy procedures, billing/coding/accounts receivable, accounts payable records or transcription of endoscopy procedures. Promotes a favourable image of the Centre to physicians, patients, insurance companies, and the general public.

EDUCATION/EXPERIENCE:

Good general education to GCSE level

Experience in healthcare setting

Basic computer skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Schedules all gastroenterological (GI) procedures and relevant appointments

Has good knowledge and understanding of the endoscopy schedule and the format utilised by the centre

Coordinates and schedules procedures effectively

Ensures that all required documentation is obtained from all patients

Ensures that all patients receive needed information prior to procedure

Interacts with patients, physicians and other staff both within the Centre and at the Physician practice

Works effectively with the Physician practice to manage the centre schedule

Provides accurate, timely and responsive information to patients, Physicians and other stake holders

Coordinates processes and route all paperwork as required to meet physician and facility requirements

Ensures efficient telephone communication

Follows all written protocols and procedures of the Welbeck GI Endoscopy Centre

Updates and distributes the Centre schedule as needed

Makes appointment reminder calls to patients as requested

Answers questions and provide information to patients as it relates to procedure scheduling and documentation

Requests patient records as required by the Physician

Verbally delivers instructions to patients and families

Collects payments and deductibles as directed

Processes payments in accordance with the protocol

Demonstrates courtesy and helpfulness toward patients and their families

Attends all mandatory training and relevant education as required

Regular and predictable attendance

Performs other duties as assigned

Cognitive Skills

Exhibit mental alertness for quality decision making and exercising good judgment

Ability to multi-task effectively, efficiently, accurately, and with attention to details

Ability to recognise/define problems, collect data/facts, draw valid conclusions, and correct errors

Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

Ability to effectively communicate patient care needs and significant information to healthcare team to

promote continuity of patient care

Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,

patients, and the general public

Teamwork

Work well with others – be a team member

Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of Command

Participate in staff meetings, in-services, and continuing education as required

Full-time : 40 per week

Benefits : Medical insurance, Pension, VIVUP benefits scheme, Yearly bonus.

Job Types: Full-time, Permanent

Pay: £28,800.00 per year

Work Location: In person