Housing Assistant Full Time

Following recent growth, The Guinness Partnership is expanding and is recruiting for a Housing Assistant to join our team in Milton Keynes on a 12-month fixed term contract.

As a Housing Assistant, you will support with the delivery of the Customer Liaison Service by providing administrative assistance and managing resident enquiries across the service. Your work will help achieve positive outcomes for our residents.

This role represents the first step on our career pathway for aspiring housing professionals.

Key responsibilities include but are not limited to, accurate data input, customer information management, raising and tracking repairs, updating systems, raising purchase orders and answering routine resident enquiries and making routine outbound calls to residents.

This is an agile role with a significant amount of field‑based work. While you will be based at our Milton Keynes office, much of your time will be spent out on your patch, engaging with residents and supporting service delivery. A full valid driving licence and access to your own vehicle are essential.

What We Are Looking For

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced customer service professional, but you will also have a willingness to go the extra mile to get the job done.

You will also be able to demonstrate the following criteria:

• Experience of providing excellent customer service.
• Previous experience working in a fast-paced front-line role.
• Experience working to deadlines and targets.
• Ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven ability to provide accurate and clear responses to routine customer enquiries – by telephone, email, text and in writing.
• Good oral and written communication skills.
• Good knowledge of Microsoft Office, including Excel

Essential Qualifications For The Role

• Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher

Desirable Qualifications For The Role

• CIH Level 3 or working towards.

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would love to hear from you, create your application today!

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.