Commercial Contract Manager Full Time

As our Commercial Contract Manager, you will be the primary commercial interface for two major service contracts:

• Repairs & Maintenance – reactive repairs, compliance works, voids, minor works, variations, and subcontracted activity
• Corporate Cleaning – contract compliance, KPI delivery, and rectification management

You will lead contract governance, performance reporting, commercial analysis, and cost management, ensuring services are delivered efficiently, compliantly, and in line with contractual obligations.

Key Responsibilities

• Act as the day‑to‑day commercial lead and main client contact for LBBD.
• Lead contract governance, including meetings, action logs, risks, change control and documentation.
• Manage KPI frameworks, evidence, dashboards and monthly/quarterly reporting.
• Analyse performance and cost drivers, lead root‑cause reviews and agree corrective actions.
• Maintain robust audit trails for KPIs, payments and contractual decisions.
• Oversee compliance requirements (H&S, safeguarding, data protection, quality standards).
• Support supplier and subcontractor performance management and service reviews.

Commercial & Cost Management

• Validate payment claims and invoices in line with contract mechanisms.
• Support cost‑to‑serve analysis and identify variances against budget/forecast.
• Price and evaluate change requests, quantify impacts and support negotiations.
• Produce commercial insight on unit costs, trends, benchmarking and efficiencies.

Quality Assurance & Customer Focus

• Deliver quality audits/inspections for repairs and cleaning services.
• Use customer feedback and complaints to drive service improvements.
• Promote a positive, solution‑focused, customer‑centred culture.

Mobilisation, Improvement & Change

• Support mobilisation activities, KPI baselining and reporting set‑up.
• Lead or coordinate service improvement and technology initiatives.
• Maintain awareness of best practice, legislation and standards in housing repairs and soft FM.

About You

Essential Experience

• Strong background in contract management within housing repairs/maintenance or FM/soft FM
• Experience working with local authority clients
• Proven track record managing KPI frameworks and performance improvement
• Experience with commercial mechanisms: invoice validation, variations, change control, supplier management
• Strong analytical capability and data‑driven decision‑making

Essential Skills & Knowledge

• Excellent understanding of contract governance, compliance, and audit disciplines
• Ability to assess and communicate cost impacts, cost‑to‑serve, and variance analysis
• Strong stakeholder management and negotiation skills
• Confident user of Microsoft Office (especially Excel) and performance reporting tools

Desirable

• Experience with schedule‑of‑rates contracting (e.g., NHF)
• Experience in mobilisation or transformation programmes
• Relevant qualifications (CIPS, IACCM/WorldCC, project management)
• A law degree

Working arrangements

Salary: Up to £60,000 (Permanent)

Location: Dagenham (Hybrid – 3 days office-based)

Business Unit: Commercial & Business Development

Reports to: Commercial Services Lead

Contract: Permanent, Full‑Time (36 hours per week)

Benefits

In addition to an attractive salary, our benefits package includes:

❤ Heart Hub rewards, perks & benefits platform!

❤ Private Medical Insurance

❤ Group Life Assurance

❤ Pension Scheme

❤ Paid Holidays from 26 days plus bank holidays

❤ Family Friendly Policies making work-life balance achievable

❤ Health & wellbeing support including an Employee Assistance Programme (EAP)

❤ Career development and training

❤ Great offices & local amenities including our Lab Café

❤ Free parking at our head office The Cube

❤ A great team!

About Us

BD Group delivers essential services across the London Borough of Barking & Dagenham, supporting local communities through high‑quality housing repairs, maintenance, and facilities management. We are committed to delivering excellent customer outcomes, strong commercial performance, and continuous improvement across our service portfolio. All employees are expected to lead with integrity, uphold safeguarding and GDPR requirements, maintain high standards of health and safety, and champion equality, diversity, and inclusion.

How To Apply

It’s an exciting time to be joining BD Group, if you are keen to be considered for this opportunity, please click ‘apply’ below to submit your CV and outline relevant skills and experience via the application form by the closing date: 2nd of March 2026.