Travelwise Administrator Full Time

We are delighted to offer an exciting opportunity to join our team at UHS Estates Ltd (UEL). Please refer to the detailed job description below for more information about the role.

Please note this vacancy is currently open only to current employees internal to UHS (including NHSP bank)

Main duties of the job

Introduction

The Travelwise Team are responsible for supporting service users of staff car parks and patient visitor car parks. This is a busy and fast-paced environment involving traditional face-to-face customer service and office administration. The team would welcome applications from those who feel they have the skills and abilities to undertake this role.

Role Overview

Reporting to the Administration supervisor and Travelwise Office Manager, the postholder will replace a current vacancy in the team. This role involves extensive use of Microsoft and Generic software to administer car parking services at Southampton General Hospital sites. Working in a small team, the postholder will also be working in a direct customer service environment.

Person Specification (Summary)

GCSE in Maths & English and a good general knowledge of administrative work procedures with experience of cash handling, working in a front-line customer role. Good IT skills across a range of packages with good communication skills and able to demonstrate The Trust Values.

What We Offer

Structured Training and induction

Flexible working options

Career progression

Team culture and structured working environment.

Working for our organisation

UHS Estates Limited (UEL) is a wholly owned subsidiary of University Hospital Southampton NHS Foundation Trust (UHS). We are responsible for the design, construction, and ongoing maintenance of hospital buildings, as well as soft facilities management and the provision of essential equipment, consumables, and materials.

Employee Benefits

• Generous NHS pension scheme
• NHS terms of service and annual leave
• Access to an employee benefits platform offering discounts on groceries, high street shopping, family outings, holidays, and more

Southampton offers an excellent quality of life, located on the south coast with an international airport and direct train links to London. The area boasts the stunning New Forest National Park, beautiful beaches along the Jurassic Coast, and living costs around 20% lower than in London. With 14 Ofsted-rated “Outstanding” schools, it’s a great place to live and work.

Responsibilities

Detailed job description and main responsibilities

• Assist in the provision of an effective administrative service. Work in conjunction with colleagues, service users and stakeholders to provide an efficient administrative support service.
• To ensure that a high standard of service is provided in all responsibilities using tact, discretion and sensitivity whilst ensuring positive promotion of UHS Trust values and vision to provide an excellent customer service to colleagues’ patients, relatives/carers and to external agencies.

What Experience/skills Are Needed

Based across core hours between 08:30 and 17:00 Monday to Friday, the successful candidate would need to demonstrate

GCSE in Maths and English

Good knowledge across a range of administrative work procedures

Experience in handling cash

Working with the public in a front-line customer-facing role.

Significant experience in dealing with customers daily

Good IT skills across a range of software packages

Administrative and organisational experience.

Excellent telephone manner

Good communication skills, both oral and written

Calm under pressure

Polite, Sympathetic, patient and diplomatic

Flexibility – able to work flexibly to accommodate peaks and troughs of activity

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts