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The Role… At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.What’s in it for you?Weekly PayTeam meal whilst on shift prepared by our chefsEvery House Membership50% off Food & Drink, 7 days a weekStaff Room Rate; Any Bedroom, Any House, $100 a nightPrivate Health and Dental CareLife AssuranceDay off on your birthdayUp to 50% Staff Discount on Cowshed & Soho HomeIn conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.Free Counselling SessionsCookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.Continuous training to develop yourself personally and professionallyTeam Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up toSoho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your careerKey duties…Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values. Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities. Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General ManagerImplementing, overseeing and understanding the commercial viability of your business. Effective hands-on day to day management and problem solving both front and back of house operations. MNE overview, understanding, direction and strategy. Effective communication with internal and external stake holders. Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews. Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff. Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards. What We Are Looking For…Minimum of 2+ years’ experience in similar capacityThrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressureMust be hospitable, approachable, passionate about customer service and respectful towards colleagues and guestsMust be able to demonstrate competency as outlined in the training schedule and Club SchoolMust be able to work flexible shifts and schedules, including weekends and holidays as neededAbility to take direction, work in a team environment and autonomously
