Membership Administrator Full Time NEW

Why this role?

This is a great opportunity for someone early in their career to build strong administrative, customer service, and stakeholder management skills within a professional membership organisation. You’ll play a key part in supporting members, applicants and colleagues. This is an ideal role for a confident individual who enjoys communicating with people and would like a career in administration, relationship management or business development.

About the NACFB

With more than 1,400 member brokerages, 180 patron lenders and 20+ partner suppliers, the NACFB (National Association of Commercial Finance Brokers) is the UK’s largest independent trade body for the intermediary-led commercial finance industry. A not-for-profit organisation, the Association supports, represents and sets standards for its membership whose purpose is to help small and medium-sized businesses access finance to survive and thrive. Individuals who work for the NACFB can expect a culture where people feel safe, motivated and rewarded. We are a small, collaborative team where individuals are trusted with responsibility, supported in their development, and encouraged to contribute ideas.

About the role

We are looking for a customer-focused, highly organised and detail-oriented individual to join our small but busy membership team. In this frontline role, you will be the main point of contact for enquiries so it’s imperative that you are confident and approachable when communicating over the phone. You will also attend to the administrative tasks required to support the smooth delivery of membership services. A varied and collaborative role, you will work closely with the team to process applications, manage membership lifecycle administration, and maintain accurate CRM records.

Main responsibilities

• Handling inbound enquiries by phone and email, and guiding applicants and members through processes with tact and diplomacy
• Managing membership lifecycle administration including applications, onboarding, retention, renewals, and archiving
• Maintaining accurate CRM records and supporting data audits and reporting
• Supporting engagement initiatives, events tracking, and stakeholder communications
• Working collaboratively with teams across the organisation
• Providing general administrative support to the membership team

The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives.

Key skills (essential)

• Strong organisational skills and attention to detail
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and priorities
• Proficiency in Microsoft Office especially Word, Excel, PowerPoint
• A proactive, customer-focused approach with a problem-solving mindset
• Comfortable working both independently and as part of a small team

Desirable skills (not essential):

• Experience using a CRM system (e.g. Salesforce, HubSpot or similar)

Level

Entry-level or early-career role.

The NACFB offers

• Competitive salary
• 25 days annual leave per year plus bank holidays
• A supportive and friendly working environment
• Hybrid working
• Contributory pension scheme
• Healthcare cash plan
• Career progression pathway
• Health and wellbeing benefits, including mental health support, and access to a 24/7 GP service
• Employee assistance programme
• Death in service benefit
• Group income protection

How to apply

Please submit your CV along with a covering letter to Jenny Barrett outlining:

• Your salary expectations
• Your interest in the NACFB
• Why you would be a strong fit for the role

Application deadline: 15 May 2026
We reserve the right to close this advert early if sufficient applications are received.

Recruitment process

• Initial shortlisting
• First-stage interview via Microsoft Teams (30–45 minutes)
• Second-stage interview in person at our London office, including a short, written exercise

The NACFB is an equal opportunities employer. We are committed to fostering a diverse and inclusive workplace.

Pay: From £25,000.00 per year

Work Location: Hybrid remote in London, EC3M1DT