Member and Civic Support Officer Full Time NEW

Sandwell Council’s Democratic Services Division is seeking a professional, collaborative and highly organised individual to join the team as a Civic and Member Support Officer. This role provides high-quality, confidential and flexible support to Elected Members, helping to ensure the effective functioning of democratic services and excellent support for Members in the delivery of their duties.

You will work in a fast-paced political environment, supporting Members with enquiries, casework and development activity, while maintaining the highest standards of professionalism, discretion and customer care.

In this role you will:

• Provide confidential, professional and responsive support to Elected Members
• Manage Member casework from initial enquiry through to resolution, ensuring timely and high-quality outcomes
• Work collaboratively with internal services and external partners to resolve enquiries effectively
• Support Member development activity, including induction and ongoing learning opportunities
• Contribute to service improvement initiatives and the effective delivery of democratic services

This role requires initiative, attention to detail and the ability to manage competing priorities while building positive working relationships with Members and colleagues.

Attributes that you would bring to the role:

• Excellent organisational and administrative skills, with the ability to work independently
• Strong communication skills and a confident, professional approach to customer care
• The ability to handle sensitive and confidential information with tact, diplomacy and discretion
• A proactive and flexible approach, with the ability to manage competing demands
• A strong commitment to delivering a professional, high-quality support service

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

Benefits that our employees enjoy:

• Competitive market salary and 31 Days Annual leave (Excluding bank holidays)
• Local Government Pension Scheme
• Hybrid Working and Flexible working options
• Fantastic training and development opportunities
• A supportive, inclusive and ambitious working environment

To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell

Please submit a CV and supporting statement to trisha_newton@sandwell.gov.uk

Click here to find out more about our One Team Framework: Values and Behaviours

We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at EDI_Team@sandwell.gov.uk.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact trisha_newton@sandwell.gov.uk

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