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IT Support Engineer / Multi-Site Support Technician Location: Field-based across regional client sites + office support Salary: Up to £31,000 + mileage + benefits Type: Full-time, PermanentHemel Hempstead The Opportunity A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You’ll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.A great opportunity for someone looking to develop their technical skills within a varied MSP environment. Key Responsibilities Support & Service Desk Provide 1st / 2nd line support across hardware, software and user issuesLog, manage and resolve tickets within agreed SLAsEscalate more complex issues where requiredDeliver clear updates and excellent customer communication throughout On-Site Client Support Visit customer sites for scheduled support, installs and issue resolutionSupport users face-to-face with desktop, laptop and peripheral issuesAssist with workstation setups, moves and equipment rolloutsBuild positive working relationships with end users and key contacts Infrastructure Support Assist in supporting servers, backups and core network infrastructureManage Active Directory user accounts, permissions and password resetsSupport Microsoft 365 including Outlook, Teams and SharePoint basicsHelp maintain Wi-Fi, printers, switches and connectivity services Technical Environment Windows 10 / 11Microsoft 365Active DirectoryAzure / Entra ID (basic exposure)Intune (desirable)Printers / PeripheralsNetworking fundamentals (DNS, DHCP, Wi-Fi)Backup solutionsTicketing systems What We’re Looking For Previous experience in a 1st / 2nd line IT support roleMSP or multi-site support experience highly desirableStrong troubleshooting and customer service skillsOrganised, reliable and able to manage workload independentlyFull UK driving licence and willingness to travel between sitesKeen to learn and progress technically What’s on Offer Salary up to £31,000Mileage / travel expensesOngoing training and developmentVaried role with exposure to multiple environmentsFriendly and supportive technical teamClear progression routes into 2nd / 3rd line rolesOscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.