Key Account Administrator Full Time NEW

Company Description

Since formed as a Trade Association in 1992, NAPIT has grown significantly since then, but the Trade Association values of Superior Customer Service, Integrity, Teamwork, Compliance, Innovation, and commitment to employees, remain at the heart of the NAPIT Group.

NAPIT maintains a friendly, common-sense approach to competence with a continued focus on raising standards and safety within the building services sector. It’s our culture that has enabled us to grow significantly since the organisation was founded. Based in Pleasley Vale’s historic stone mills it is a truly unique environment to work in. Historic meets modern with NAPIT’s training facilities also based in the mills, with their Centre of Excellence for Low Carbon Technologies, focusing on training tradespeople on technology of the future.

Join the NAPIT team on this exciting, continued period of growth, and help build further success for the future.

Role Description

NAPIT Training is a rapidly growing business within the Group. This role plays an essential part of the planned growth within the training business, as we look to provide a first-class service to our corporate clients. The role will report to the Student Services Manager and work closely with the Training and Sales teams, while supporting and acting as a conduit to the wider business such as marketing and accounts. As a key account administrator, you will support the development of largest customers. You will provide our key accounts with unrivalled levels of customer service and support the development of our customer journey.

In addition, you will have the day-to-day responsibility for the scheduling of public and private courses and procurement within the training department.

Key Responsibilities

• Supporting the Commercial and Training teams with administrative support for our large training clients
• Scheduling all public and private courses for NAPIT Training working with the delivery teams
• Building relationships and regularly communicating with key accounts to assist with the smooth running of their training with NAPIT
• Liaising with wider departments within the business such as marketing, finance and facilities.
• Monthly reporting and KPI’s
• Proactively engage in monthly, quarterly & annual appraisals with clients

Qualifications

• Professional, articulate and confident with outstanding communication skills
• Ability to build effective relationships with customers and team members
• Must be proficient in using a variety of software including CRM systems and Microsoft products
• Be able to make decisions and prioritise workload, working to tight deadlines
• Solution focused individual with previous administration experience
• Willingness to embrace new working practices with the ability to learn quickly
• Electrical Industry knowledge & experience (desirable)
• Full UK driving license due to office location