IT Support Professional Full Time NEW

About Us

Growing is in our nature. Over 50 years ago, we started life as a small family farm with a handful of people and a modest range of crops.

Today, we’re a global farming and food business working thousands of acres and employing thousands of people around the world to grow, process, pack and market a range of fresh produce.

Supplying our premium produce to some of the UK’s leading retailers and restaurants, we are very proud of what we do and how we do it. With our impressive green credentials, we truly are committed to sustainability, demonstrating continued investment in the latest technologies to help maintain our carbon neutral footprint.

The Role 

We’re looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation.

Reporting to the Head of IT, you’ll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You’ll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work.

This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You’ll collaborate with colleagues across the business, making a real impact while continuously developing your own skills.

What You’ll Be Doing:

• Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems
• Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively
• Monitoring systems proactively to prevent issues before they arise
• Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)
• Supporting and delivering IT projects alongside day-to-day operations
• Managing and maintaining Active Directory and other core Microsoft services
• Identifying and driving improvements to systems, processes, and technologies
• Creating and maintaining clear, high-quality documentation and user guides
• Providing user training and guidance to improve overall IT adoption
• Taking part in an on-call rota to support critical incidents (approx. 1 week in 7)

What We’re Looking For:

• 3–5 years’ experience in a network or infrastructure support role
• Strong hands-on experience with servers, networking, and security technologies
• A proactive, solutions-focused mindset with a passion for continuous improvement
• Excellent communication skills, with the ability to explain technical concepts clearly
• A strong customer-focused approach and commitment to delivering high-quality service
• Ability to manage priorities and work effectively in a fast-paced environment

Technical Experience:

You’ll have solid experience in several of the following:

• Virtualisation technologies (ideally VMware)
• Microsoft Windows Server 2016 & above
• Active Directory and Group Policy
• Microsoft Exchange
• Cisco switching and VLANs
• Firewall technologies (preferably FortiGate)
• Network monitoring and printing solutions
• Structured cabling (including Cat5 termination)

Nice to Have (but not essential):

• Knowledge of ITIL practices
• Microsoft or Cisco certifications
• Experience with HP server hardware
• Microsoft Skype for Business or SharePoint
• Cisco wireless technologies
• Exposure to ERP or telephony systems