Environmental Services Assistant Full Time

• We offer a competitive salary of £27,450 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance – access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About The Role

We are looking for an Environmental Services Assistant to join our Onward Repairs team on a 6 month fixed term basis. The purpose of role is to provide administrative support to the Environmental Services team in all regions to assist with the effective and consistent delivery of services. Acting as the first point of contact to customers, colleagues, contractors, suppliers and other stakeholders.

This role is based as a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

Key Responsibilities

General Administrative

• Perform general administrative duties to support the work of the environmental services team and the Environmental Services Administration Supervisor.
• Undertaking general admin duties such as scanning, indexing, data input, key management, support with invoice management, tenant surveys, questionnaires and mail merges.
• Maintains administrative workflow by studying methods; implementing cost reduction and developing reporting procedures.
• Provide meeting support ensuring minutes are distributed in a timely manner.
• Assist in the management of contractors, suppliers and processing invoices and purchase orders.
• Dealing with general CRMs on a daily basis and allocating specific enquiries to the relevant team member.
• Dealing with all TORTs and FRAs on a daily and weekly basis to ensure compliance.
• First point of contact for general tenant enquiries.
• Weekly health and safety and compliance checks on in-house teams.

Customer Service

• Work with the internal service areas to deliver a collaborative level of customer service.
• Ensure all customer reporting is scheduled and completed within the agreed timelinesas per guidance from the Administration supervisor.
• Be a point of contact for customer enquiries and referrals from internal teams.
• Operate digital housing systems ensuring records are updated.

Data Management

• Support the review of performance information, providing input into service improvements. Ensure all key performance indicator (KPI’s) data is collected to agreed timescales. Maintain and update vehicle and equipment records, including fuel cards.

Budgets and contracts

• Monitor contractor performance and customer satisfaction.
• Process invoices and liaise with Accounts Payable, Contractors and EST’s management team in relation to invoice queries, payments and receipting of goods.

Skills/Experience

Essential:

• Experience of delivering excellent customer service.
• Experience of working as part of a team and working towards deadlines to achieve KPI’s.
• IT skills – Microsoft office to Intermediate level.
• Experience of following policies and processes.
• Ability to plan and prioritise own workload.

Desirable

• Knowledge and awareness of related housing regulations/ law.
• Knowledge of grounds maintenance functions.
• Experience of using a CRM system.

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.

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