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About The RoleUNLOCK YOUR BEST WORK LIFEmake a difference for every patientPatient Administrator -21 hours per week. With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is need of an additional Administrator to join and assist the Patient Administration team at our Emerson’s Green hospital, Bristol.Are you a strong, detailed, organised and experienced Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity?Are you a strong communicator with true customer focus qualities?We have 2 part-time vacancies of 21 hours per week with fixed office days of Monday and Friday 09:00am- 5:00pm each week. The remaining days can be flexible. What you’ll be doingAs the Patient Administrator, you’ll be supporting the clinical team’s and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions. You’ll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead.It will be your responsibility to identify and register all new patients and manage their referrals, you will need to confidently answer questions and provide advice to patient’s regarding their appointments.In this Patient Administrator position, you’ll be playing a patient focused and supportive role, you will be keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.Detailed, up to date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.What we’ll look for in youEssentialSatisfactory Occupational Health clearance for the role specifiedGood attendance recordSatisfactory relevant CRB clearanceGood general education, GCSE/O’level standard including English or equivalentNVQ in Business Administration would be advantageous.Skills And Experience Substantial reception experience in Healthcare or service sectorExperienced team worker Experience of dealing with the public in person and by phoneExcellent Telephone techniqueExcellent communication and interpersonal skillsAbility to deal with difficult situations in a calm mannerGood keyboard/computer skillsGood skills using Patient Administration System (PAS) or equivalent systemsConversant with Microsoft Office packagesNumerate and literateGood spoken and written EnglishAbility to work flexibly within the needs of the serviceEvidence of ability to work collaboratively in a multidisciplinary teamAbility to plan and prioritise own workload when under pressure Able to use initiative, and plan workload, ability to work flexiblyRelevant administrative experience – Choose and Book experience and PBX/Switchboard experience would be advantageous.Customer Care TrainingIn Return We Can Offer Salary: £14,722.98 p.a.14 days annual leave +BANK HolidaysPrivate Pension with Employer and Employee contributionsWellness supports and access to a wide range of discounted life style brandsContinuous Training and Development.To apply for the role, click on the link below. If you have any questions contact Thomas.Quirke@practiceplusgroup.com. All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
