Business Development Manager UK Full Time NEW

Business Development Manager

Office Locations: Devizes, Wiltshire or Lancing West Sussex, UK (Hybrid working available)

Department: Commercial / Operations

Reports To: Sales Director – NCAB Group UK

About NCAB Group UK

NCAB Group is a global leader in PCB supply, operating in over 45 markets with 19 regional offices. Our UK team is based in Devizes/Lancing and works closely with customers across multiple industries, delivering high-quality, sustainable PCB solutions. We pride ourselves on technical expertise, customer focus, and environmental responsibility.

We work according to our values Quality First, Strong Relationships and Full responsibility. We encourage employee empowerment and initiatives. We also have a high employee engagement and are proud to win Employer of the Year award Powered by People 2024 (Brilliant) plus Investors in People ( Gold Standard ) & Silver S tandard award for Wellbeing 2025 here in the UK.

Role Purpose

To drive sales growth and market share for NCAB UK by developing new business opportunities and strengthening relationships with existing customers. This role requires a blend of technical PCB knowledge, strategic thinking, and commercial acumen.

Key Responsibilities

• Sales & Business Development
• Identify and secure new customers in target sectors.
• Develop strategic account plans and deliver against revenue and margin targets.
• Prepare accurate forecasts and contribute to UK growth strategy.
• Customer Relationship Management
• Act as the primary contact for customers, ensuring exceptional service.
• Understand customer needs and provide tailored PCB solutions.
• Negotiate pricing, contracts, and terms in line with NCAB policies.
• Technical & Commercial Coordination
• Work closely with Engineering, Quality, and Supply Chain teams to ensure smooth project delivery.
• Manage the quote-to-order process and ensure on-time delivery.
• Provide technical advice on PCB design and manufacturability.
• Market Intelligence & Growth Initiatives
• Monitor market trends and competitor activity to identify opportunities.
• Represent NCAB UK at trade shows, conferences, and customer workshops.
• Support marketing campaigns and digital initiatives to enhance visibility.

KPIs & Performance Metrics

• Revenue Growth:
• Achieve annual sales target of £1-3 million (to be defined by NCAB UK strategy).
• Deliver minimum 10 % year-on-year growth in assigned accounts.
• New Business Development:
• Secure 1 new accounts per quarter (target based on market size).
• Generate 10 qualified leads per month through outreach and networking.
• Customer Retention & Satisfaction:
• Maintain customer satisfaction score of ≥99.9% (measured via surveys).
• Ensure ≥99% on-time delivery for all managed accounts.
• Margin & Profitability:
• Identify and implement cost-saving initiatives without compromising quality.
• Activity Metrics:
• Minimum 15 customer visits or virtual meetings per month.
• Timely update of CRM with 100% accuracy for all opportunities and touchpoints.

Qualifications & Experience

• Education:
• Degree in Engineering, Electronics, or Business preferred.
• Experience:
• Minimum 5 years in PCB sales or electronic components industry.
• Proven track record in business development and account management.
• Skills:
• Strong technical understanding of PCB technologies (HDI, flex, rigid-flex, RF, etc.).
• Excellent negotiation, presentation, and communication skills.
• Proficiency in CRM systems and MS Office suite – Dynamic 365 or similar.
• Cognism – B2B data suite.

Personal Attributes

• Strategic thinker with a proactive, solutions-driven mindset.
• Strong interpersonal skills and ability to build trust-based relationships.
• Self-motivated, results-oriented, and able to work independently.

What We Offer

• Competitive salary with performance-based bonuses. (65K) OTE
• Pension – 5% contribution
• 33 days holiday (25 plus 8 bank holidays)
• Opportunity to work with a global leader in PCB supply.
• Professional development and career growth programs.
• Collaborative and innovative work environment.
• Commitme nt to sustainability and environmental responsibility.
• Hybrid working available.

What to do next?

Send your CV and cover letter to Ann Harwood – [email protected] / Jane Grant – [email protected]