Customer Care Coordinator Full Time NEW

We are looking for an enthusiastic and passionate Customer Care Coordinator to join our Customer Care Team primarily providing support across our North-East sites.

Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire, the North East and Lincolnshire with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the housebuilding industry and a proven track record in delivering successful housing schemes.

As our business grows, we are focused on retaining our strong dynamic culture with, at its core, a committed and passionate workforce and our well-earned reputation for innovation and quality. It really is a great time to join our company as we continue on our path of sustainable growth.

The main purpose of the Customer Care Coordinator role is to coordinate administration processes and implement action for the resolution of customer care issues in accordance with Company procedures.

The ideal candidate will have experience of working in a customer care environment, dealing with complaints by telephone and writing. You will have excellent customer service skills and a real passion for delivering exceptional levels of customer care.

To succeed in this role, you will need to demonstrate high levels of self-motivation, tenacity and resilience.

Key Responsibilities

• Support the customer for the full two year warranty period, answering all enquiries and questions
• Receive issue reports and questions by phone, email and our bespoke customer care system and ensure they are logged correctly
• Organise remedial work with contractors, Site Managers or Customer Care Technicians as appropriate
• Organise the diary and work schedule for Customer Care Technicians
• Act as a point of contact for the customer, confirming access arrangements to the property when required
• Visit customers as and when required and provide them with updates and development notices as necessary
• Track and report on defect history, particularly recurring problems
• Liase with other departments and site trades to provide comprehensive responses to queries
• Attend project team meetings for site related issues

Experience & Qualifications

• Experience of working in a customer care environment dealing with complaints by phone and in writing
• Experience in providing excellent customer service with professionalism, representing the Brand at all times
• High levels of time management, organisation and coordination skills
• Excellent communication and rapport building skills
• Ability to remain calm under pressure, deal with difficult situations and reach positive outcomes
• Ability to manage own workload
• Confident in using various software packages
• Administratively competent and able to deliver to a high standard

Benefits

We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:

• Salary £31,000 dependent on experience
• Carr allowance £3,000
• Discretionary Annual Staff Bonus Scheme
• Enhanced holiday entitlement
• Private Healthcare
• Access to the Pension Scheme
• Supported hybrid working

Job Types: Full-time, Permanent

Pay: £31,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Work Location: In person