Quality Direct Advisor Full Time NEW

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work. Job SummaryAs a Quality Direct Advisor at NHS Blood and Transplant (NHSBT), you will play a key role in supporting safe, high-quality services that help save and improve lives. You will provide trusted advice on quality management systems, risk, and business continuity, helping colleagues resolve complex and sometimes sensitive enquiries.Acting as a first point of escalation for the Quality Direct team, you will use your expertise to assess risk, apply policy, and take timely action. You will also support training, audits, and continuous improvement, sharing knowledge, and strengthening how we work across NHSBT.Through your care, expertise, and commitment to quality, you will help ensure our services meet regulatory standards and deliver the best possible outcomes for patients, donors, and colleagues.Main duties of the jobResponsibilitiesIn this role you will provide specialist Quality Management System (QMS), Risk and Business Continuity support and advice to the Quality Direct service, always ensuring customer service excellence and quality expertise. Key responsibilities include:Acting as a first point of escalation for the Quality Direct assistants and admin assistants, for all specialist Quality, Risk and Business Continuity enquiries.Managing advanced quality administrative activities such as Incident Management assessment of quality incidents (occurrences and customer complaints), Pack Defects, Standard Change, Supplier Management and Small-Scale Recall.Conducting training on a regular (minimum, monthly basis) in a formal setting to staff at all levels and advice on the use and understanding of QMS systems.Supporting internal audits of NHSBT functions against current regulations and standards such as BSQR, TSQR and ISO15189.Maintaining Knowledge Base accuracy by analysing customer enquiries and updating articles accordingly. Delivering customer service excellence across a broad customer base, including managers and employees.You will be required to occasionally travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.About YouExperience and Knowledge Experience working in a regulated environment.Ability to analyse complex or sensitive information.Excellent written and verbal communication skills.Ability to manage competing priorities accurately.Experience delivering training or guidance.Qualifications And TrainingDegree-level education or significant equivalent experience.Commitment to continued professional development.About UsIt takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference – Caring, Expert and Quality. Together we’ll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.What We OfferHybrid working arrangements because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life. This role currently involves 3 days per week (pro rata) at your base site of Colindale Blood Centre. Flexible working options we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you. Generous annual leave – 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: Supportive learning culture – we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.Next stepsThis vacancy will close at 23:59 on Monday 4 May 2026. This post will close early if it reaches a maximum number of applicants. Please apply ASAP.The assessment process for this role will include a single interview. Interviews are anticipated to be held on Wednesday 13 May 2026, subject to confirmation.For informal enquiries please contact Stephen Vardy, Lead Quality Specialist at .