Customer Success Business Partner Full Time

🚀 Customer Success Business Partner

📍 Hybrid (Manchester / Leeds / Wigan / Slough / Glasgow / Peterborough)

🏢 IRIS Software Group

Are you passionate about building strong client relationships and driving measurable business value?

We’re looking for a Customer Success Management Business Partner to join our growing Customer Success team and help us make – and keep – Customers for Life.

🌍 About IRIS

IRIS Software Group is a global provider of mission-critical software and services, trusted by over 100,000 customers across 135 countries.

From accountancy and payroll to HR and education solutions, our products support millions of users every day — including 1 in 8 UK employees paid through IRIS payroll solutions.

We’re growing, and Customer Success plays a key role in driving retention, expansion and long-term customer value.

🎯 The Role

As a Customer Success Management Business Partner, you will act as a trusted advisor to a portfolio of customers, ensuring they achieve sustained value from their IRIS solutions.

You will:

🔹 Manage a portfolio of subscription-based customers

🔹 Drive retention, renewal and expansion opportunities

🔹 Monitor customer health and usage patterns

🔹 Develop and execute Customer Success Plans

🔹 Lead Quarterly Business Reviews (QBRs)

🔹 Act as the primary escalation point and coordinate internal resources

🔹 Drive adoption, engagement and measurable outcomes

🔹 Deliver against KPIs including retention, LTV and upsell

This is a commercially focused Customer Success role where relationship management, value delivery and data-driven decision making are key.

✅ What We’re Looking For

• 4+ years’ experience in Customer Success, Account Management, Sales or related client-facing roles
• Experience managing subscription-based / SaaS customers
• Strong stakeholder engagement skills, including senior-level relationships
• Ability to manage multiple customers concurrently
• Commercial mindset with exposure to retention and expansion targets
• Organised, resilient and comfortable in a fast-paced environment

💡 Why Join IRIS?

You’ll be part of a collaborative, customer-centric team in a global software business that is investing heavily in growth and innovation.

If you enjoy building strategic relationships, driving measurable outcomes and influencing customer success at scale — we’d love to hear from you.

📩 Apply now or reach out for a confidential conversation.