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Quality/Process Manager
Salary – £35K p.a
Job Role:
- Designing, standardising and improving business processes
- Supporting ISO 27001 and ISO 9001 audit readiness
- Identifying and implementing automation opportunities
- Reducing reliance on manual and legacy workflows
- Embedding a culture of continuous improvement across Managed Service Provider (MSP) operations
You will play a key role in improving scalability, reducing operational overhead and enabling smarter, more automated ways of working.
Candidate Criteria:
- Strong understanding of ISO 27001 and ISO 9001 frameworks (process perspective).
- Experience improving or redesigning business processes.
- Experience supporting ISO audits- ISO Accredited
- Knowledge of UK health & safety requirements (fire safety, COSHH, first aid).
- Strong analytical and organisational skills.
- Excellent stakeholder communication skills.
- Experience in an MSP, IT services or technical environment.
- Experience delivering automation or digital transformation initiatives.
- Exposure to Power Automate, Power Platform, RPA or similar tools.
- Experience reducing manual operational workload.
- Familiarity with process mapping tools (Visio, Lucidchart, BPMN etc.).
- ISO Lead Auditor exposure.
- NEBOSH or equivalent H&S qualification.
Job Role:
Process Optimisation & Automation
- Map, document and standardise core business processes across departments.
- Identify inefficiencies, manual bottlenecks and legacy workflows.
- Design and implement automation initiatives (e.g., Power Platform, RPA, workflow tools).
Work with IT and operational teams to modernise service delivery processes.
- Establish process KPIs and performance metrics.
- Build and maintain a continuous improvement roadmap.
- Promote a culture of process ownership and accountability across teams.
- Evaluate and recommend tools that improve workflow efficiency.
