12-month FTC
If you’re looking for a career with outstanding growth, we are the solution.
Robert Walters Outsourcing is a global leader in Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions, helping some of the world’s leading companies to recruit the talent they need to succeed.
A rapidly growing business outperforming our rapidly expanding sector, we offer incredible career opportunities, global mobility, professional training, personal development and a track-record of creating senior leaders from within.
Part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy, we have a global footprint in 30 countries. Managing budgets in excess of £2 billion, we source and recruit tens of thousands professional people across more than 60 countries each year.
What You’ll Be Doing
Provide day to day service to Lead and manage the MSP solution for the client, ensuring seamless talent acquisition aligned with their hiring strategy.
Act as a trusted partner and delivering high-quality service.
Build and maintain strong client relationships, ensuring service excellence while proactively managing day-to-day operations.
Identify opportunities to enhance and expand the partnership
Day-to-day client delivery and relationship
You’ll be managing our UK MSP solution, carrying out recruitment for contingent worker positions across all skill bands within Glasgow & London
Actively contribute to the implementation of strategic initiatives designed to get even better recruitment solution/outcomes for the client
Manage your team in way that encourages everyone to focus on delivering results
Identify and follow up opportunities to offer clients additional services
Executes operational tasks to ensure efficient, effective client service aligned with standards
Manages client budgets, identifying and executing upsell opportunities within account parameters to achieve financial targets
Supports team delivery on client expectations, encouraging growth and fostering service excellence in all client interactions. Manages challenging client conversations with professionalism, protecting business outcomes while striving to meet client needs
Maintains data integrity, ensuring compliance with processes and protocols relevant to client needs
Identify opportunities, enhance service experience, ensuring services meet client requirements and contribute to lasting relationships
Experience leading client-facing teams, fostering accountability, and supporting professional development.
Demonstrated ability to identify growth opportunities within accounts and manage client expectations to support profitability
Manages daily client interactions, ensuring service quality while supporting P&L objectives
Experience of working in matrix structures
Experienced in collaborating with stakeholders to support client success and account growth
Client
Advise on recruitment strategies and sourcing techniques for all roles, as well as market trends and skills
Create, review and update recruitment processes to make sure they’re fully aligned to best practice, internal policies and external legislation
Produce and update guidance manuals for everyone who uses our services
Provide in-depth reporting covering everything from finance to headcounts
Escalate any recruitment-related issues to key client stakeholders
Delivery, compliance in line with all Service Level Agreement
Work alongside the client sponsors, keeping them updated on all aspects of the program
Recruitment Process Management
Provide regular updates on all direct recruitment activity to the Resource Solutions Operations Director or Account Director, including information on the number of roles filled by referrals, internal advertising and directly-sourced methods – plus any cost-savings and new initiatives undertaken to attract candidates
Undertake ad hoc project work from time to time
Supports team delivery and service excellence, ensures strong customer centric culture
Vendor management
Manage and optimise vendor relationships to make sure we have a motivated supply chain providing best quality resources and service for the best price – that will involve carrying out vendor performance reviews
Make sure all suppliers have signed client terms of business documents
Produce and update guidance manuals for vendors
Facilitate agency briefings with hiring managers; identify potential new suppliers
Team management
Experience of creating, fostering, and developing inclusive and high performing teams
Carry out twice-yearly performance reviews, setting objectives and determining bonuses
Managing the team by looking after everything from weekly update meetings through to holiday bookings and sick leave
Support the development of every individual in your team, including by providing cross-skills training
Ensure we have 100% data integrity
Skills
At least 10 years recruitment related experience in RPO or in house, with minimal 2 years managerial experience in managing a regional team
Experience working in a highly regulatory and complex matrix organization
Experience in engaging senior client stakeholders with high credibility
Well organized, detail minded and strong in processes management
Extensive experience in build strategic partnerships with key stakeholders, keeping them informed about all recruitment developments
Commercial awareness and ability to interpret MI data to stakeholders and provide solutions to enhance the team’s productivity
Proven leadership ability in driving delivery and financial performance
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