Recruitment Team Leader Full Time

12-month FTC

If you’re looking for a career with outstanding growth, we are the solution.

Robert Walters Outsourcing is a global leader in Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions, helping some of the world’s leading companies to recruit the talent they need to succeed.

A rapidly growing business outperforming our rapidly expanding sector, we offer incredible career opportunities, global mobility, professional training, personal development and a track-record of creating senior leaders from within.

Part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy, we have a global footprint in 30 countries. Managing budgets in excess of £2 billion, we source and recruit tens of thousands professional people across more than 60 countries each year.

What You’ll Be Doing

Provide day to day service to Lead and manage the MSP solution for the client, ensuring seamless talent acquisition aligned with their hiring strategy.

Act as a trusted partner and delivering high-quality service.

Build and maintain strong client relationships, ensuring service excellence while proactively managing day-to-day operations.

Identify opportunities to enhance and expand the partnership

Day-to-day client delivery and relationship

You’ll be managing our UK MSP solution, carrying out recruitment for contingent worker positions across all skill bands within Glasgow & London

Actively contribute to the implementation of strategic initiatives designed to get even better recruitment solution/outcomes for the client

Manage your team in way that encourages everyone to focus on delivering results

Identify and follow up opportunities to offer clients additional services

Executes operational tasks to ensure efficient, effective client service aligned with standards

Manages client budgets, identifying and executing upsell opportunities within account parameters to achieve financial targets

Supports team delivery on client expectations, encouraging growth and fostering service excellence in all client interactions. Manages challenging client conversations with professionalism, protecting business outcomes while striving to meet client needs

Maintains data integrity, ensuring compliance with processes and protocols relevant to client needs

Identify opportunities, enhance service experience, ensuring services meet client requirements and contribute to lasting relationships

Experience leading client-facing teams, fostering accountability, and supporting professional development.

Demonstrated ability to identify growth opportunities within accounts and manage client expectations to support profitability

Manages daily client interactions, ensuring service quality while supporting P&L objectives

Experience of working in matrix structures

Experienced in collaborating with stakeholders to support client success and account growth

Client

Advise on recruitment strategies and sourcing techniques for all roles, as well as market trends and skills

Create, review and update recruitment processes to make sure they’re fully aligned to best practice, internal policies and external legislation

Produce and update guidance manuals for everyone who uses our services

Provide in-depth reporting covering everything from finance to headcounts

Escalate any recruitment-related issues to key client stakeholders

Delivery, compliance in line with all Service Level Agreement

Work alongside the client sponsors, keeping them updated on all aspects of the program

Recruitment Process Management

Provide regular updates on all direct recruitment activity to the Resource Solutions Operations Director or Account Director, including information on the number of roles filled by referrals, internal advertising and directly-sourced methods – plus any cost-savings and new initiatives undertaken to attract candidates

Undertake ad hoc project work from time to time

Supports team delivery and service excellence, ensures strong customer centric culture

Vendor management

Manage and optimise vendor relationships to make sure we have a motivated supply chain providing best quality resources and service for the best price – that will involve carrying out vendor performance reviews

Make sure all suppliers have signed client terms of business documents

Produce and update guidance manuals for vendors

Facilitate agency briefings with hiring managers; identify potential new suppliers

Team management

Experience of creating, fostering, and developing inclusive and high performing teams

Carry out twice-yearly performance reviews, setting objectives and determining bonuses

Managing the team by looking after everything from weekly update meetings through to holiday bookings and sick leave

Support the development of every individual in your team, including by providing cross-skills training

Ensure we have 100% data integrity

Skills

At least 10 years recruitment related experience in RPO or in house, with minimal 2 years managerial experience in managing a regional team

Experience working in a highly regulatory and complex matrix organization

Experience in engaging senior client stakeholders with high credibility

Well organized, detail minded and strong in processes management

Extensive experience in build strategic partnerships with key stakeholders, keeping them informed about all recruitment developments

Commercial awareness and ability to interpret MI data to stakeholders and provide solutions to enhance the team’s productivity

Proven leadership ability in driving delivery and financial performance