Log In
Sign Up
Customer Voice and Engagement Manager Salary: £43,000 – £47,000
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Location: Ptarmigan House, Shrewsbury Business Park
Contract: Permanent | 37 hours per week
We don’t just listen to our customers – we act on what they tell us.
At Shropshire Towns & Rural Housing (STAR Housing), we’re looking for an experienced Customer Voice and Engagement Manager to lead, champion and embed the resident voice across everything we do.
This is a senior, high‑impact role where you’ll ensure customer insight, lived experience and scrutiny directly influence our services, decisions and performance – and that we can clearly evidence this to our Board, EMT and the Regulator.
What You’ll Do
- Lead STAR’s approach to customer voice, engagement, scrutiny and insight
- Manage and empower our Customer Scrutiny Panel to provide effective challenge
- Turn customer feedback into real, measurable service improvements
- Ensure compliance with the Social Housing (Regulation) Act 2023 and Consumer Standards
- Provide assurance through high‑quality reporting to EMT and Board
- Champion equity, diversity and inclusion in all customer engagement activity
What We’re Looking For
- Proven experience in customer engagement, scrutiny or resident involvement
- Strong understanding of social housing regulation and consumer standards
- Excellent influencing and relationship‑building skills
- Confidence using insight and data to drive improvement
- A genuine passion for putting residents at the heart of services
Why join STAR Housing?
- A visible, influential role with senior leadership
- The chance to shape services for over 4,000 homes and communities
- Local Government Pension Scheme
- 28 days annual leave (rising to 33 days after 5 years)
- A values‑driven organisation focused on quality homes and vibrant communities
Interview date: 19th May 2026
Please ensure you are available to attend on this date. xlqdzyr
If you’re ready to make a real difference through customer voice, we’d love to hear from you.
PandoLogic. Keywords: Customer Marketing Manager, Location: Shrewsbury, ENG – SY3 8BE
