Log In
Sign Up
We are looking for an experienced and driven Customer Service Team Leader to lead our UK logistics customer service operations. This role is ideal for someone with a strong background in the courier/logistics industry and the ability to manage teams in a fast-paced environment.
Key Responsibilities
• Oversee daily customer service operations (calls, emails, ticket handling)
• Handle customer inquiries, complaints, and service exceptions
• Ensure SLA compliance (response times, resolution rates, etc.)
• Collaborate with warehouse, operations, and delivery teams
• Resolve issues such as lost, delayed, or damaged parcels, and rescheduling requests
• Train, coach, and manage customer service agents
• Monitor and report KPIs (CSAT, FCR, response time, etc.)
Requirements
• Fluent in Mandarin Chinese and English
• 3–5 years’ experience in logistics or courier customer service
• 1–3 years’ experience in a team leadership role
• Solid understanding of UK parcel delivery operations
• Ability to work effectively under pressure
Preferred
• Experience with major courier/logistics providers
• Familiarity with CRM or ticketing systems
What We Offer
• Competitive salary in line with industry standards (commensurate with experience)
• Opportunity to play a key role in building UK logistics operations
• Clear career progression path toward Operations Manager
If you’re ready to take the next step in your logistics career and lead a high-performing team, we’d love to hear from you. Apply now or reach out directly!
