Welfare Benefits Officer Full Time NEW

We’re excited to be looking for a Welfare Benefits Officer to join our busy frontline team to make sure our customers continue to receive a service second to none.

This position will be based from our London office in Emily House, covering a wide geography, so travel will be required.

You’ll ensure our customers’ wellbeing remains at the heart of everything we do – it’s our priority that they’re supported throughout their tenancy and their homes remain safe and managed to the highest standard. Remember, we don’t just want to do things the way they’ve always been done, we want to do things even better!

No two days will be the same in this role so enthusiasm, a can-do attitude and a genuine passion for always wanting to go the extra mile will be essential.

You will have a working and up to date knowledge of what benefits are available to support our customers such as Universal Credit, Housing Benefit and Personal Independence Payment. You will look to maximise their income through benefits and other avenues. You will work closely with numerous teams around Abri and look to build and maintain relationships with external organisations. You will also be providing support and advice to our new customers to ensure that they are able to pay their rent from the start and sustain their tenancy going forward.

You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to support them.

For more information, please take a look at the job description below.

Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.