FRONT OFFICE ARCHITECT Full Time

FRONT OFFICE ARCHITECT

Omnichannel Commerce

01 ROLE OVERVIEW

Neve Jewels System is seeking a highly experienced Front Office Architect to design and drive the technology architecture for our multi-brand, multi-country, omnichannel retail ecosystem. This is a senior, cross-functional leadership role with significant strategic impact.

The ideal candidate brings deep expertise in modern eCommerce architectures (headless/composable commerce), strong business understanding of luxury retail operations, and proven ability to unify customer journeys across web, mobile, and physical stores at scale.

02 KEY RESPONSIBILITIES

1. Omnichannel Architecture Design

Define and own the end-to-end architecture for all customer-facing systems across brands and geographies:

• Brand websites — multi-country, multi-locale deployments
• Mobile applications (iOS and Android)
• In-store POS and clienteling systems
• Contact Centre (Salesforce Service Cloud)
• Marketing automation / CRM / Loyalty
• Unified customer journeys: BOPIS, endless aisle, cross-channel cart & wishlist
• Consistent, premium brand experience across every touchpoint

2. Composable Commerce Strategy

Architect and implement a MACH-aligned (Microservices, API-first, Cloud-native, Headless) commerce platform:

• Evaluate and implement platforms such as commercetools or equivalent composable commerce solutions
• Design reusable, independently deployable services: Product Catalog, Pricing & Promotions, Cart & Checkout, Customer Profiles & Loyalty
• Establish API design standards and governance across all commerce services
• Define event-driven integration patterns for real-time data flows

3. Multi-Brand & Multi-Region Enablement

Architect solutions that support the full complexity of Neve’s global portfolio:

• Multiple brands under a unified composable platform
• Country-specific websites with full localisation (currency, language, taxation, compliance, data residency)
• Configurable brand theming and experience personalisation per market
• Global standardisation balanced with regional flexibility

4. Customer Experience & Personalisation

Define the architecture for intelligent, data-driven customer engagement:

• Personalisation engines integrating customer behavioural and transactional data
• Product recommendation systems (AI/ML-driven)
• Customer segmentation and lifecycle management
• Loyalty programme architecture and CRM integration
• 360° customer profile across online and offline channels

5. Integration Architecture

Design seamless, resilient integrations with core backend systems:

• Order Management Systems (OMS) — distributed order routing, fulfilment orchestration
• Inventory & Warehouse Management Systems (WMS/IMS)
• ERP platforms (finance, procurement, supply chain)
• CRM systems (clienteling, post-purchase engagement)
• Third-party logistics and carrier integrations
• Real-time and near-real-time data synchronisation patterns

6. Performance, Scalability & Reliability

Architect systems engineered for premium retail demands:

• High availability (99.99%+ SLA) for peak campaign and launch events
• Global CDN strategy and edge delivery architecture
• Load testing, capacity planning, and auto-scaling frameworks
• Zero-downtime deployment strategies (blue/green, canary)
• Observability: distributed tracing, logging, alerting, and dashboards

7. Payments & Compliance

Design a flexible, globally compliant payment and regulatory architecture:

• Multiple payment gateways with intelligent routing and fallback
• Region-specific payment methods (UPI, BNPL, digital wallets, etc.)
• Multi-currency support and dynamic tax calculation
• PCI DSS compliance, tokenisation, and fraud detection integration
• GDPR, CCPA, and regional data privacy compliance by design

8. Technology Governance & Standards

Establish and enforce engineering standards across all front-office teams:

• Frontend framework standards (React, Next.js, or agreed equivalents)
• API design guidelines (REST, GraphQL, event contracts)
• Security standards — OWASP compliance, secrets management, access controls
• Architecture review board participation and sign-off processes
• Documentation standards and Architecture Decision Records (ADRs)

9. Team Leadership & Stakeholder Collaboration

Act as the principal technical bridge between business vision and engineering execution:

• Work closely with business stakeholders — marketing, retail, merchandising, and finance
• Partner with product managers to translate roadmap into architectural decisions
• Mentor and guide engineering leads and solution architects
• Drive alignment across distributed, multi-vendor teams
• Communicate architecture strategy clearly to executive leadership

03 REQUIRED SKILLS & EXPERIENCE

Technical Expertise

• 12+ years of experience in eCommerce or digital commerce architecture
• Hands-on experience with headless / composable commerce platforms (commercetools, Elastic Path, VTEX, or similar)
• Deep knowledge of microservices architecture, API-first design, and event-driven systems
• Cloud-native architecture on AWS, Azure, or GCP (Kubernetes, serverless, CDN, IAM)
• Frontend architecture: React, Next.js, or equivalent modern frameworks
• Experience with GraphQL, REST, and async messaging (Kafka, RabbitMQ, etc.)
• Search & discovery architecture (Algolia, Elasticsearch, Coveo)
• Experience with A/B testing and feature flag platforms

Domain Knowledge

• Deep understanding of omnichannel retail — digital and physical channel integration
• Multi-brand and multi-country operations at scale
• POS and in-store systems integration (NewStore, or equivalent)
• Customer journey mapping and conversion optimisation
• Retail operations: fulfilment, inventory management, returns, and reverse logistics

Architecture & Design

• Distributed systems design and resilience patterns (circuit breakers, bulkheads, retries)
• Event-driven and CQRS/Event Sourcing architecture
• Domain-Driven Design (DDD) principles
• Scalability and performance engineering (caching strategies, CDN, lazy loading)
• Security architecture best practices (OWASP, zero-trust, SIEM)

Soft Skills

• Strong stakeholder management and executive communication
• Strategic thinking with hands-on execution capability
• Ability to navigate ambiguity and drive alignment across large, cross-functional teams
• Experience working in Agile/SAFe delivery frameworks

04 PREFERRED QUALIFICATIONS

• Experience in luxury retail, jewellery, fashion, or premium consumer goods
• Familiarity with MACH Alliance principles and certification
• Exposure to personalisation and AI/ML-driven recommendation engines
• Experience integrating POS systems with digital commerce platforms
• Knowledge of clienteling platforms and associate-facing mobile applications
• Familiarity with Digital Experience Platforms (DXP) and CMS (Contentful, Contentstack, Amplience)
• Experience with Digital Asset Management (DAM) systems in a product catalogue context
• Exposure to Headless CMS and visual merchandising tooling

05 SUCCESS METRICS

The Front Office Architect will be evaluated against the following outcomes:

Key Performance Indicators

• Unified customer experience delivered consistently across all brands and geographies
• Reduced time-to-market for new country or brand launches (target: < 90 days per market)
• Improved website and app performance scores (Core Web Vitals: LCP < 2.5s, CLS < 0.1)
• Seamless omnichannel capability adoption — BOPIS, endless aisle, clienteling
• Platform uptime and resilience (SLA: 99.99% during peak events)
• Architecture review completion rate and standards adoption across engineering teams
• Reduction in integration incidents between front-office and back-office systems
• Scalable, future-proof architecture assessed via annual architecture health reviews

06 INDICATIVE TECHNOLOGY LANDSCAPE

Commerce Platform: commercetools / composable

Frontend: React, Next.js, TypeScript

CMS / Content: Contentful / Contentstack

Search: Algolia / Elasticsearch

Cloud: AWS / Azure / GCP

POS / In-Store: Cegid / NewStore / Custom

OMS: Fluent Commerce / Manhattan

Payments: Adyen / Stripe / Braintree

Analytics: GA4, Segment, BigQuery

CRM / CDP: Salesforce / Adobe / custom

07 WHY JOIN NEVE JEWELS SYSTEM

• Build a global, luxury omnichannel commerce platform from the ground up
• Work on cutting-edge MACH / composable commerce architecture at scale
• Drive digital transformation across multiple international markets and brands
• High ownership, strategic impact, and direct engagement with executive leadership
• Opportunity to define the technology direction for a fast-growing luxury house
• Collaborative culture that values deep technical expertise and business acumen

Neve Jewels System is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.