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We are seeking a motivated and dedicated Customer Team Leader to join our dynamic team in Bradford-on-Avon. In this role, you will oversee daily customer service operations, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities Include
- Leading and motivating a team of customer service representatives to achieve performance targets
- Monitoring team performance, providing coaching, feedback, and development opportunities
- Handling escalated customer issues with professionalism and empathy
- Implementing process improvements to enhance efficiency and customer experience
- Maintaining accurate records and reporting on team metrics
- Collaborating with other departments to resolve complex customer queries
Essential skills include strong leadership, excellent communication, problem-solving abilities, and a customer-focused mindset. The ideal candidate is organized, proactive, and capable of working under pressure.
Benefits include competitive salary, ongoing training, career development opportunities, and a supportive team environment. Join us to make a positive impact on our customers and develop your leadership skills in a rewarding setting.
