Customer Success Manager (full time salary + commission) Full Time

The Role 

As a Customer Success Manager, you will be the cornerstone of client relationships, ensuring our partners achieve maximum value from their investment. You will:

• Build and nurture strong, lasting relationships with a portfolio of key clients, acting as their trusted advisor.
• Proactively understand client goals and challenges, offering strategic guidance and solutions to drive their success.
• Onboard new clients efficiently and effectively, ensuring a seamless start to their journey.
• Monitor client health, identify potential risks, and implement preventative measures to foster retention.
• Collaborate closely with internal teams, including sales, product, and support, to advocate for client needs.
• Identify opportunities for account growth and expansion, working alongside sales colleagues.
• Conduct regular business reviews, demonstrating value and sharing best practices.

Why this Company? 

You will join a dynamic and forward-thinking company celebrated for its inclusive culture and commitment to employee growth. They are at the forefront of their field, providing solutions that empower businesses to thrive. This organisation prioritises continuous learning, offering robust professional development programmes and clear pathways for career progression. You will be part of a collaborative team where innovation is encouraged, and your contributions are genuinely valued, all within a supportive environment that champions your success.

About You (Transferable Skills Welcome!) 

We value your potential and drive above all else. You will be a great fit if:

• You are a Relationship Builder: You genuinely enjoy connecting with people and can effortlessly build rapport and trust. Perhaps you have honed these skills in retail, hospitality, or a customer-facing role where you consistently delivered exceptional service.
• You are a Proactive Problem-Solver: You do not just react; you anticipate challenges and proactively seek effective solutions, ensuring client satisfaction and positive outcomes.
• You are an Excellent Communicator: You can articulate complex information clearly, listen attentively, and influence stakeholders at all levels, both internally and externally.
• You are Organised and Detail-Oriented: You can manage multiple priorities, keep track of client needs, and ensure no detail is overlooked, even in a fast-paced environment.
• You are Goal-Oriented: You are motivated by helping clients achieve their objectives and are driven to contribute to their long-term success and retention.

The Tangent Advantage

• Skip the Application Black Hole: We have a direct line to the Hiring Manager, ensuring your application gets seen by the right people immediately.
• 1:1 Expert Coaching: We pair you with a seasoned industry mentor to refine your interview skills, boost your confidence, and help you articulate your unique value.
• Accelerated Interview Process: Our candidates often move through the hiring stages faster than traditional applicants, getting you closer to your dream role sooner.
• UK-Based Hybrid Working: This role offers a flexible hybrid work style across the UK, typically involving 2-3 days per week in a collaborative office environment (location specified upon successful application) and the remainder working remotely, offering a great balance.
• 100% Free Service: This service is 100% free for candidates, we are paid by the employer to find and coach the best talent.